Webster Raphael
Program Manager- APJ Field Delivery Ops (Hewlett Packard)
51years • Bengaluru
Summary
• A vibrant & talented professional managing APJ region wide Programs & Projects on Training & Certification, SNPS (Customer Experience), Operational efficiency, Best practice implementation, Cost optimization, Process transformation, etc. for Field Delivery Ops and Contact Centers • Extremely energetic with 11 yrs. expertise in Training & Development with a strong acumen to Training, Quality, Soft skills, Process, IT, BPO, etc. • Sound knowledge and exposure of PMO, Field Ops and Partner Management, Contact Centers and Supply Chain Operations • 8 years of Business Development and Sales & Marketing with a rich experience of Key account management. • Certified Trainer for TMA World London, Beacon Singapore, RL Singapore, Wilson Learning, Tracy Learning, Hewlett Packard, etc. • Certified on PMF | DMAIC | Value Stream Mapping | Statistical Process Control | ICP | Quality | GB & PMP Trained
Skills
Experiences
Learning & Development- Supervisor/ Sr. Trainer
Learning & Development Delivery Specialist
Training Delivery Specialist
Education & training
Icm
My soft skills
Languages spoken
English Native language Hindi Native language Tamil Native language