Viktor Penchev - WIZBII Viktor Penchev has published his/her professional profile on WIZBII. V P

Viktor Penchev

Actively looking for a full-time/part-time job in Lyon, France or Work At Home.

31years • Lyon 7e Arrondissement

Summary

A former gaming support agent at Concentrix (Ubisoft project), a former customer service executive at Sitel (2 times), as well as a bellboy at Grand Hotel Varna for one summer. I am more than motivated to improve my working experience, my skills and to grow both professionally and personally. I always aim at progress by reaching my target and passing my limitations as I believe that getting out of your comfort zone is healthy. I have worked both individually and in a team, always striving to help and surpass my previous results. As an open minded and easy going person, I fit easily in any workplace environment, and always value the opinions of others.

Skills

Team WorkVideo Gamescustomer serviceCustomer CareAdobe PhotoshopSony Vegastime managementcommunicationCreative WritingCreative Problem SolvingAttention To DetailCustomer SupportTroubleshooting

Experiences

Gaming Support Agent

08-2018 - 12-2018 Customer relations / Support▪ Ubisoft Project 》Troubleshooting any console or PC issues that relate to the games developed by Ubisoft, such as Assassin's Creed: Odyssey, Far Cry 5, Rainbow Six: Siege, For Honor, The Crew 2 etc. 》Attention to detail and creative problem solving are the main skills that can help or at least make a reasonable attempt at resolving, for example, a game performance issue. 》Providing and acknowledging players' feedback, while completing any queries coming from the dedicated Ubisoft community. 》Making the gamers' experience better by eliminating the barrier of uncertainties. Aiming to make the support reliable and thus, reachable without any hesitation because of positive results.

Customer Service Executive

07-2017 - 09-2018 Producing, correcting and solving problems about electricity and gas utility bills for a well-known British company for commercial use. Answering e-mails, providing information to clients and brokers. Completing processes in a software, while collecting data from databases and other sites, which consist of confidential information.

Customer Service Executive

05-2016 - 09-2016 Producing, correcting and solving problems about electricity and gas utility bills for a well-known British company.

Bellboy

06-2013 - 08-2013 Hotels - RestaurantsAssistance of customers in the hotel, helping the customers carrying their luggage and/or answer their questions and helping their needs to be fulfilled.

Education & training

Technical University Of Varna

2013 - 2017 Varna, Bulgaria, VarnaPersonal services, Project / Product management, HR / Training, HR / Training, Journalism / PR

My soft skills

Creative
Curious
Team player
Analytical

Languages spoken

  • French

    Basic

  • Russian

    Basic

  • English

    Professional

  • Bulgarian

    Native language

My dreams

One day

Working for a gaming company or get into the wrestling industry.

My Internet presence

Make every future a success.
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