Vanessa Holland - WIZBII Vanessa Holland has published his/her professional profile on WIZBII. V H

Vanessa Holland

International Sales & Customer Support professional

37years • Barcelona

Summary

• Wide experience in sales support and customer service positions in global environment and matrix organizations. • 5 years’ experience on international high tech and measuring technology industry. • Deep understanding of B2B and public organizations’ purchasing processes and agreement models globally. • Entrepreneurial and result-oriented mind-set, combined with ability to solve complex problems. • Motivational and inspirational team player with experience in multicultural business cultures. • International mind-set, lived in Brazil, United States, Finland and Spain.

Skills

crmOrder Managementsalescustomer serviceSales SupportAdministrativeBusiness DevelopmentProblem-solvingSalesforceMicrosoft OfficePortugueseEnglishspanish

Experiences

Tender Specialist

09-2015 - 09-2016 Energy / Materials / MechanicsLed complex proposal preparation and submission worldwide, with special focus on MEA, Latin America, Spain and Portugal. It allowed me to strengthen my skills on time management, situation assessment and task delegation. • Implementation of Proposal Management collaboration tool (SharePoint) and further development in Vaisala Weather Sales tender process, highly improving tender work and response. • Submitted complex tender proposals with very tight deadlines, excellent hit rate.

Sales Manager (Cuban Accounts)

04-2014 - 09-2015 Energy / Materials / MechanicsPerformed sales activities in Cuba, including discovering new opportunities, customer relationship management, solution presentations, quotations of high tech systems, contract management. • Opened doors in Cuba for new market segments (e.g.: Cuban Meteorological Institute; Cuban Defense Department). • Negotiated the establishment of a business representative office in Cuba.

Sales Coordinator

05-2011 - 09-2015 Energy / Materials / MechanicsCoordinated global customers’ activities and ensured a successful experience within the organization, from opportunity, quote preparation, order management, administrative tasks to after-sales support, being the main commercial contact and bridge between customers & distributors and all functions of a complex organization. • Contributed in obtaining significant results in terms of growth and profitability in markets throughout Latin America. • Performed key account management activities and organized customer visits aiming to strengthen customer relationships and discovering opportunities.

Junior Account Executive

08-2008 - 04-2010 SalesManaged existing corporative insurance key accounts, including renewal, account retention, broking and follow up for any open items, focusing on best customer service. • Significantly improved quality of reports and information exchange between Brazilian and foreign Marsh offices by optimizing the usage of CRM tools, hence developing daily operations. • Assisting negotiator on renewing massive insurance policies with prestigious customers.

Education & training

Centro Universitario Belas Artes de Sao Paulo

2004 - 2009 São Paulo, Região Imediata de São PauloJournalism / PRBachelor's Degree on International Relations.

My soft skills

Communicating
Enterprising
Flexible
Persuasive

Languages spoken

  • English

    Native language

  • Portuguese

    Native language

  • Spanish

    Professional

  • Finnish

    Intermediate

My Internet presence

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