Tonya Morgan - WIZBII Tonya Morgan has published his/her professional profile on WIZBII. T M

Tonya Morgan

54years • Spring

Summary

My name is Tonya Morgan. I've worked for Ricoh USA for over 18 years. I've held positions as a specialist, team lead, and contract administration specialist. My strengths are good problem solving skills and hands on attention in resolving customer billing discrepancies.

Skills

: Microsoft Office (Excel, Word And Outlook) Lotus, OMD, Oracle R12, Assist Edge

Experiences

Senior Specialist

08-2010 - 03-2018 SalesBilling - Resolve customer disputes in a timely manner utilizing company products and processes. Presented a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to requests.

Team Lead

01-2008 - 08-2010 SalesInside Sales - Maintained day-to-day workflow and assist in managing 20+ employees. Managed teams’ actions to stay within company’s policies and procedures. Maintain records of team member’s activities and performance (i.e. audited recorded calls, revenue goals, turn-around time on customer issues). Provide feedback to team members regarding the quality of their work. Customer satisfaction was increased by 52%.

Specialist II

03-1999 - 01-2008 SalesFocused on WEB orders and accounts that required special attention. Working directly with management and staff using researching skills and spreadsheet reporting. Inbound sales agent answering incoming calls to place service calls and supply orders, assisted with troubleshooting before submitting tickets to send a technician onsite.

Education & training

None

2018 - 2019 None, TorinoSales

My soft skills

Persevering
Team player
Responsive
Flexible

Languages spoken

  • English

    Professional

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