Tinuola Alassan - WIZBII Tinuola Alassan has published his/her professional profile on WIZBII. T A

Tinuola Alassan

HR/Customer Service Professional

42years • Como

Summary

A dedicated professional with over 10 years of experience in resolving customer problems by utilizing strong problem-solving and communication skills to deliver customer loyalty. Success in conferring with customers by telephone & e-mail to provide information regarding products & services. Familiar with principles & processes of customer needs assessment, meeting quality standards , and evaluation of customer satisfaction. Great communication skills combined with profound ability to resolve problems arising to ensure recurring business opportunities.

Skills

customer serviceTrainingTeamworkcommunicationDecision MakingSocial MediaMicrosoft Office SuiteCustomer Satisfaction

Experiences

Back Office/Customer Service 2nd Level Case Manager

11-2016 - 01-2018 Energy / Materials / MechanicsEnhanced customer satisfaction level by identifying and resolving critical cases on timely manner. Resolved customer conflicts with FCA authorized dealerships while retaining interest of both parties. Liaised between customers and FCA authorized dealerships in the UK while acting as internal focal points. Fostered and maintained professional relationships with FCA authorized dealerships in the United Kingdom while following up on customer repairs/ issues at each dealership. Key Contributions • Delivered timely feedback to customers and FCA authorized dealerships using TeSeo and CSPS tools. • Developed consumer preference and achieved organisational defined targets by conceptualising and implementing effective communication strategies.

International Customer Service Representative

10-2015 - 11-2016 Energy / Materials / MechanicsReceived customers’ calls providing exceptional listening skills to determine the nature of a call in order to clearly and precisely address customers’ inquiries in a professional manner. Identified and resolved customer issues using computer system and conducting technical and commercial research. Evaluated and analysed customers’ technical needs to provide full range of products/services offerings. Accomplished performance and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone. Key Contributions: • Streamlined activities by performing daily follow-up of quotation and updating of customer database. • Accelerated sales by playing a key role in increasing customer retention as well as satisfaction rates.

Education & training

University of lagos

2006 - 2009 Lagos, NigeriaSocial and cultural activities

Languages spoken

  • English

    Native language

  • Italian

    Intermediate

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