Thoko Kamono - WIZBII Thoko Kamono has published his/her professional profile on WIZBII. T K

Thoko Kamono

A well trained Banker,administrator and a marketing student

39years • Lilongwe

Summary

 A self-motivated, hard working person, ready to take on new responsibilities. My key strengths include strong analytical and logical skills, Self-starter, strong planning and Banking skills, Marketing and communication skills, result oriented and fast and ready to learn new skills from others. Enjoy working in a team at the same time I work well independently.

Skills

• Efficient In Checking All Types Of Account Opening Documents (account Opening, Term Deposits, Salary Payment Etc) • Verifying And Authorizing Transactions. • Supervising Processing Of Instructions Ensuring Unit Members Adhere To Policies & Procedures Laid Out By The Bank. • Controlling And Monitoring Workflow Ensuring That Risks Are Identified & Mitigated And Proper Controls Are In Place. • Managing, Guiding And Training Unit Staff To Complete Their Duties With Maximum Efficiency & Quality Service • Developing And Preparing Training Program For My Unit • Identifying Staff Training Needs And Develop Internal Trainings. • Weekly/Monthly/Yearly Branch Reconciliations And Reporting. • Monitoring The Risk Within The Unit And Report Any Such. • Maintaining Accurate Productivity Using T24 R10 Systems/tools Available. • In-depth Knowledge Of Product Ranges And Services And The Ability To Recommend Changes To Meet Customer Needs • Monitoring Unit Productivity On A Daily Basis And Take Corrective Actions To Improve Both Individual And Unit Productivity. • Extensive Experience In Marketing And Customer Service Provision And Training • Maintaining Weekly Productivity Meeting With The Unit Team Members

Experiences

Customer Consultant

08-2009 - 04-2011 Sales Handling Cash transactions, specifically check amount in words and figures, verifying signature with signature card, approve withdrawals/encashment of Malawi Kwacha within the specified limits on regular savings and special savings, ensure that there is no alteration on the withdrawal slip  Explaining to customers in detail all the Bank’s products and services available to them to assist them in making a choice  Assisting customers in opening new accounts, such as completing and capturing the CIF, image capture and Cards registration; whilst ensuring all documents are submitted in proper form and are authorized before proceeding to open the account.  Processing salaries  Filing of documents CIF’s, transfer forms, vouchers etc.  Participating in assuring quality control in regards to audits and certifications (such proper handling of records and stamps, adherence to procedures, maintenance of up to date registers and records)  Acting as steward of the bank’s resources and be conscious and alert supervisors of any attempt of misuse of the bank’s assets by staff or clients.  Providing support to all assigned areas of branch operations where service or assistance is needed.  Processing account activities, determine balances, and resolve problems within given authority.  Handling and solving client queries and complaints in the branch. Refer to immediate Supervisor any issues requiring to be scaled up.  Processing and filing Fixed deposits (creation, liquidations, early maturations and roll-overs

Operations Supervisor

08-2009 - 02-2017 Sales Coordinating Branch Marketing strategies  Supporting Branch Management in the People Management of the branch  Managing cash holdings  Ensuring high quality, efficient and effective operations & customer service  Supporting Branch Management in ensuring branch security  Management of basic deposit/withdrawal transactions  Handling and solving client queries and complaints in the branch  Ensuring that critical risks and recommended actions are timely escalated to management.  Assisting in other tasks as needed by the Branch and Head office.

Education & training

Cyprus Institute Of Marketing

2014 - 2017 Lilongwe, Malawi, LilongweMarketing, Sales, Accounting / Management control, Administration, HR / Training, Sales

My soft skills

Persevering
Creative
Communicating
Team player

Languages spoken

  • Chichewa

    Native language

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