T S

Tatsiana Satsevich

Customer service representative

30years • Warsaw

Summary

Characteristics and Aim: I want To find a job where I can fully utilize my knowledge, organizational and planning skills

Skills

SMM

Adobe Photoshop

Web 2.0

Web 3.0

Html

Mac OS X

Powerpoint

css

Valid B Category Drivers Licence

Experiences

Customer Service Representative

05-2017 - 09-2017

Taking incoming calls from legal entities and individuals; • Correct inserting of the information received during the call into the database; • Qualified, full translation of the client's speech on different topics; • Support for high-standard telephone calls.

Tourism Manager

01-2015 - 08-2015

Hotels - Restaurants

¬ Handle all telephonic enquiries; ¬ Arrange accommodations according to the customer specification; ¬ Ensure the ticket booking follow the correct date and format; ¬ Responsible for hotel booking and rental car reservations.

Education & training

Ehu (Lithuania)

2015 - 2017

Vilnius, Lithuania, Vilnius

Project / Product management

Ehu (Lithuania)

2011 - 2015

Vilnius, Lithuania, Vilnius

Hotels - Restaurants

My soft skills

Communicating

Independent

Positive

Persevering

Languages spoken

Russian
Native language
English
Professional
Polish
Basic
French
Basic
Lithuanian
Basic

Extra-professional Experiences

Course of Manager in tourism

Leader

08-2014 - 09-2014

Tatsiana Satsevich

Customer service representative

Customer Service Representative

Tourism Manager

Ehu (Lithuania)

Ehu (Lithuania)

Russian

English

Polish

French

Lithuanian