Student Intern
10-2015 - 08-2016 Accounting / Management control • Carrying out general office administration duties
• Review, research, analyze and process complex pension claims by navigating multiple computer systems and platforms and accurately capturing the data/information for processing (e.g. verify pricing, calculations, prior authorizations, applicable benefits).
• Communicate through correspondence with members and providers regarding claim payment or required information using clear, simple language to ensure understanding
• Reconciliation of pension payroll in time before the monthly deadline & produce costing reports.
• Calculation of Retirement Commutations.
• Learn and leverage new systems and training resources to help apply claims processes/procedures appropriately (e.g. on-line training classes, coaches/mentors)
• Complete data entry for all daily documentation and communicate the status of claims adhering to reporting requirements
• Ensure that the proper benefits are applied to each claim by using the appropriate tools, processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, medical care guidelines, benefit plan documents/ certificates tool).
• Receptionist duties
• Advising Retirees and those resigning from service on the appropriate legal procedures on attainment of their respective benefits.
• Electronic and manual filing.
• Storing and retrieving of individual and fund information under the pensions Registry department.
• Attending to pensioners’ queries, in respect to their pensionable emoluments.