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Simon Flynn

40years • Málaga

Summary

A results driven, dedicated professional with a keen eye for detail and solid experience in the customer service and financial services industries. Demonstrates strong problem-solving capabilities used to mitigate risks and issues, allowing projects to meet deadlines, budgets and objectives. Highly motivated either in a team or working on own initiative. Good analytical skills, awareness, mathematical analysis and evaluation and a desire to improve the working environment around me for both customers and staff alike.

Skills

Microsoft Packages

Banking Software

Tourism Software

English

Data Administration

customer service

Systems Administration

Banking

Continuous Improvement

Photography

time management

leadership

Coaching

Experiences

Protection Coordinator

04-2018 - Now

Sales

My main responsibilities in this role involve: • Discussing insurance protection needs with potential clients with regards to Life Insurance, Critical Illness and Income Protection by both phone and Email • Analyse clients current protection policies and determine clients needs to provide the best recommendation of products • Complete applications with clients and complete any necessary anti-money laundering checks • Promotion of insurance products and rewards package that the company offers to ensure sales targets are met and to ensure clients fully understand the products and rewards that they will receive • Compliant in accordance with GDPR and AML requirements • Training other members of staff to ensure they fully understand the systems as well as having the knowledge to succeed in their roles • Creation of some graphics on company website

Destination Support

04-2017 - 10-2017

Hotels - Restaurants

My main responsibilities in this role involved: • Handling and booking hotel reservations directly with hotels and agencies – regularly communicating via telephone and Email to ensure bookings could be accommodated and resolving any customer complaints • Dealing with all aspects of accommodation changes, including processing cancellations, reservations and movement of customers when necessary • Building strong foundations and close relations with hoteliers, suppliers and agencies and arranging transfers • Investigating the cause of overbookings and loading them onto the systems. Arranging to get bookings reinstated with the original hotel and finding alternatives where necessary • Using a number of different systems and software to capture and store all relevant information relating to customer bookings • Retained staff after the company went into administration. Involved in consulting with the administrators regarding staff entitlements upon closure of the business

Customer Service/Lending Advisor/Systems Administrator/Reconciliations

10-2009 - 07-2016

Sales

The roles I undertook at the Royal Bank Of Scotland involved the following skills and responsibilities: • Identifying and escalating potential risks and process issues and helping to identify and create appropriate solutions. Helping to mitigate risk and to reduce waste and provide savings for the business. Email alerts I set up for the business made a saving of 4 FTE a year over a team of approximately 70 people • Ensuring regulatory compliance is adhered to. As a risk champion for the business I was involved in identifying potential risks and potential solutions and escalating these to the risk manager for the business and ensuring that all process changes were rolled out to the team • Reconciling accounts through contact with both direct customers and also third parties • Data administration of over 24,000 users on a variety of security systems including high risk payment and card systems • Responding to and dealing with customer queries and concerns regarding their bank accounts, and spotting sales opportunities and taking these opportunities to convert them into further business for the company. Awareness of AML and raising and escalating any suspicions where appropriate • Communication skills developed through regularly holding audios, running and organising meetings, involvement in root cause problem solving sessions, running huddles and through contact with our customers • Frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills • Communicating with stakeholders to ensure that the right actions are taken and to help build their knowledge • Initiative to create and maintain a number of Excel based spreadsheet tools that each member of the teams used on a regular basis. This provided time and cost savings. Intermediate user level. • Adapting to change with the introduction of new systems and processes and being flexible between business processes/tasks • Risk Champion, Business Continuity representative, Your Feedback/Our View champion and Charity representative for the business area. All these roles require the ability to communicate well at all levels within the business and to have a strong attention to details • Trade union representative - knowledge and experience with UK employment law

Education & training

The University Of Huddersfield

2002 - 2005

Huddersfield, West Yorkshire

Audiovisual production

The University Of Huddersfield

2002 - 2005

Huddersfield, West Yorkshire

Audiovisual production

My course was Music Technology with Audio Systems: Main module titles included: Vision & Sound, Creative Programming, Internet Programming, Studio and Location Recording, Sound and Dialogue replacement in film (Major Project), Business and the Music Industry, Popular Musicology, Computer Controlled Sound Design. The course studied at University was diverse ranging from web and multimedia design to sound recording and production. As well as improving my general IT skills, the course also furthered my time management skills and ability to work under pressure in both team and individual environments. This course was an extension to the IT, Computing and Music Technology courses I studied at College and Secondary School. Amongst many skills, I first learned video editing and audio replacement skills during my time completing this course and my major project for my dissertation consisted of video editing and audio and dialogue replacement where I cut a film down to 20 minutes and recreated and recorded all dialogue, sound effects and music for the piece.

My soft skills

Persevering

Flexible

Analytical

Responsive

Languages spoken

English
Native language

Extra-professional Experiences

Assistant Organiser/Photographer/Promoter

The Annual Free Convention

08-2002 - Now

I help organise and run a charity music event once a year with duties including managing the doors, photography of the bands, selling events tickets, merchandise and raffle tickets, managing the social media accounts and co-ordinating the event on the night. The events are to commemorate the music of the UK 1960's Rhythm & Blues band Free as well as the other projects the original members were involved in e.g. Bad Company. The event brought original Free bass guitar player Andy Fraser to play the Convention in 2014 and I was personally instrumental in bringing Free and Bad Company drummer Simon Kirke to play the event in 2015.