Front Desk Supervisor
11-2016 - 11-2017 Hotels - Restaurants • Operation of Front Desk functions.
• Schedule regular meetings to discuss about issues and updates.
• To oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.
• Handle all disciplinary actions for department including coaching and counseling when necessary.
• Develop customer service programs (booking.com; expedia.com; agoda.com).
• Post charges to customers and handle card and cash transactions.