Customer Service - Logistics Specialist
04-2015 - 12-2016 Logistics • Managing end to end Logistics process of Order to Cash Cycle (Ordering, receiving, Storing, fulfillment, Packing, Delivery, Invoicing, Documentation, Collection / LC Negotiation)
• Acting as first point of contact for Customers between Sales team and other internal / external parties (3PL Warehouse, Freight forwarders, Shipping lines, Finance team and banks etc.,)
• Maintain clean order book by reviewing aged back-Orders, cancellations, timely deliveries and update the Order status to the concerned.
• Working towards the achievement of financial targets / objectives by maximizing deliveries.
• MIS reporting on monthly Sales Forecast (RFC) to CS Director and monitoring the invoicing progress to ensure the monthly Sales target is duly achieved.
• Monitor Order fulfillment status and align with Procurement / Import team to achieve OTIF KPI
• Manage discounts as per policy, resolve issues related to discrepancies in delivery, pricing, orders
• Ensure the stock availability, Pre-empt planner on ad hoc requirement to ensure item availability
• Support the Sales team in product launch by ensuring the delivery of campaign orders in time
• Handling Customer’s Claims on Short receipts, Damages, Returns & issue Credit Notes as per SLA
• Facilitating speedy resolution on customer queries, maximizing sales by effective account mgmt.,
• Key Account Mgmt., Monitoring customer’s Credit Limit to avoid billing block and delay in delivery
• Update Ready Goods Report (RGR) to customer and follow up for payment confirmation / LC.
• Handling end to end management of Letter of Credit including execution of LC’s in line with UCP standards and Adidas template, Liaising with bank & customers on Amendments, Negotiation, Bill Discounting etc., and Ensuring speedy fund collection through clean document negotiation.
• Review LC business process and identify areas of improvement to minimize collection lead-time
• Supporting Credit Control team in risk management activities and collecting the receivables
• Follow up on AR to ensure the fund receipt at the maturity (as per agreed discounting terms)
• Attending general Accounts related queries, Account reconciliation, checking account receivables / payables by an organization and arranging payment of bills and accounts.
• Close co-ordination and directing 3PL WHe & Freight forwarders to ensure timely delivery.
• Maintaining Customer Matrix data by updating terms /details (i.e. Bill to / Ship to, Inco-Terms)
• Drive continuous improvement, Operational Excellence, decrease turn-around times.