Customer Service Agent
11-2017 - 06-2018 Hotels - Restaurants • Answering inquiries regarding general travel information
• Greeting customers
• Preparing itineraries, compute fare, issue refund, prepare/issue tickets etc
Shania Ebanks
Student in Business Administration Seeking Entry level Job
25years • George Town
Summary
I am a hardworking individual, I am willing to learn new things and I don't mind working in new environments.
Skills
Experiences
Cashier
03-2017 - 08-2017 Personal services • Customer Service
• Point of Sales ( POS) transactions
• Organized and Decorated shelves
Accounts Administrative Assistant
07-2016 - 08-2016 Accounting / Management control • Filed accounts
• Data processing
• Reviewed several documents and corrected as necessary
• Responded to customers’ queries and complaints
Customer Support Officer
06-2016 - 08-2016 Sales • Receive and process customers’ questions and complaints in a professional manner.
• Provide support and make contact with customers regarding sensitive information for online banking (personal and business) within specified deadlines.
• Ensure proper verification and maintain strict confidentiality of all account and client information
Customer Service Representive
02-2016 - 06-2016 Sales • POS transactions & deposits
• Handled customers’ queries and complaints
• Maintained the general environment of the store
Verification Clerk
09-2014 - 04-2015 Sales • Accurately gathered, researched and verified clients information
• Meticulously reviewed all journals and matched the verifications according to the guidelines
Education & training
John Gray High School
2010 - 2015 Accounting / Management control , Sales
My soft skills
Languages spoken
English Native language
My dreams
I wish to open my own restaurant and to travel the world.
I wish to travel the world and to open my own restaurant.