L1- Technical Support (Server Administrator
07-2012 - 12-2013 Infra / Networks / Telecom ● Researched, troubleshot and resolved complex problems independently.
● Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
● Assisted customers with order placing.
● Appropriately documented all transactions and pertinent interactions.
● Identified potential sales and cross-selling opportunities.
● Created documentation that empowered and enabled user community.
● Used ticketing systems to manage and process actions taken.
● Activated accounts for clients interested in new services.