Roberto Simion - WIZBII Roberto Simion has published his/her professional profile on WIZBII. R S

Roberto Simion

Technical support

30years • Bucharest

Summary

I'm an open minded person and I like to learn new thing.

Skills

O365PHP

Experiences

Front line Engineer with O365

02-2018 - 05-2018 IT development- handling cases regarding mail flow, identity SharePoint, commerce, outlook, Migrations etc ... - using Power Shell to troubleshoot issues about said cases. - recreate On-premise and Hybrid Costumers environment using Virtual Machines in order to understand what issues they are facing. - Respecting SLA and KPA targets.

IT helpdesk

02-2017 - 03-2018 IT developmentSAP, ADP, QAD, AS400, Lotus Notes, Webex, Active directory support and account administration Microsoft office - Assistance with Cloud Migration - Giving Access and mapping shared mailboxes - repairng archives and finding mails if necessary on the excahnge server - Assitance with Outlook calendars - support for excel, access, and outlook in general Widows and Internet explorer - 1st level support - Make sure that end user could perform all the work related activities that he needed - Remote control through Dame ware, Webex, Skype for business and Teamviewer - Giving access and mapping shared drives - Create accounts for lutus and giving access to databases - create accounts for intercall and webex - Urgent and critical ticket - report cases with urgent or critical impact on the busines - send first page with all the information to the right team - create bridge on webex betwen resolver, approvers and onsite support Configuration console manager - configuring Software center client - Checking if programs are located on the servers of the locations where they are needed so that they can be pushed from AD - extracting information likes computer and packages names Installing and configuring softwares like - SAP logon interface - Auto CAD - Putty - Open text ... many others Ticketing tools used - OTRS and ITRP

Education & training

Université Alexandru Ioan Cuza de Iasi

2012 - 2015 Chargée de Communication et Publicité, FranceConsulting

My soft skills

Communicating
Flexible
Creative
Persevering

Languages spoken

  • English

    Professional

  • Romanian

    Native language

Make every future a success.
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