Raquel Andrade - WIZBII Raquel Andrade has published his/her professional profile on WIZBII. R A

Raquel Andrade

36years • Barcelona

Experiences

Customer Experience Specialist

05-2016 - 11-2016 Hotels - Restaurants-Provide friendly and efficient service to the worldwide Airbnb community by using the right methods/tools. -Respond professionally to inbound phone calls, including urgent situations. -Identify and escalate issues appropriately.

Quality Analyst

11-2015 - 05-2017 Sales-Calls monitoring (recorded and side by side): Continuous process of evaluating calls and providing feedbacks , training and coaching . -Evaluate agents´ soft skills and product knowledge. -Identify the best way to evaluate agents performance increasing their effectiveness -Create improvement plans and customized solutions to help agents to meet predefined company’s/client standards .

English Teacher

09-2014 - 09-2015 Teaching-Taught English to primary and secondary school students in public schools, according to the national primary and secondary school syllabus - Taught English courses to adults and professionals in companies

Education & training

School Of Arts, Oporto University

2006 - 2010 Porto, Portugal, PortoTeaching Portuguese and English Language, Literature and Culture

Languages spoken

  • English

    Native language

  • Portuguese

    Native language

  • Spanish

    Professional

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