Rajko Trancoso Costa - WIZBII Rajko Trancoso Costa has published his/her professional profile on WIZBII. R T

Rajko Trancoso Costa

53years • Dubai

Summary

I am an accomplished Sales & Operations Executive with 27+ years of extensive expertise in hospitality, travel and airline sales & operations & customer service at local, regional and global levels. I have the ability to make sound decisions in line with company policies and procedures to solve issues with emphasis on win-win situations. I am seeking a key management position where my work experience, accrued skills and desire to pursue excellence can be leveraged to help the organization streamline its operations and earn windfall profits. My personality embodies a rare combination of superb technical ability, bold ambition, far reaching vision and deep curiosity. It is pertinent to mention that I have worked with teams across different functions and cultures, both as a team leader and as a team player and achieved seemingly difficult targets with relative ease. My performances played a critical role in the growth and progress of the organizations I have been associated with. I managed to establish contacts with key players in the hospitality, travel and airline industry using my effective networking and public relations skills. These are rare attributes and give me a competitive edge over other candidates.

Skills

Process ImprovementSales & Operations ManagementCustomer Service And Service RecoveryStrategic Planning And LeadershipProject Planning/ExecutionRevenue Goal/Growth AttainmentNegotiation And CommunicationTraining And Leadership DevelopmentProblem Solving & Decision Making

Experiences

Regional Manager Middle East

09-2013 - NowProject / Product management⬥ Recruited by CCO & Advisor to the President to built up the Regional Office Middle East, Sales Offices in KSA & UAE & Airport Stations in Riyadh, Dammam, Abu Dhabi & Dubai, improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability. ⬥ Managed Sales & Operations Teams in both countries and $130 Million sales target, creating market awareness and increasing reputation of the airline across the Middle East with $120,000 marketing budget by driving process improvements throughout the sales & operation, as well as improving operating performance, policy issuance, billing, commissions, and customer service. ⬥ Provided ongoing operational process analysis effecting the sales team through on-time-performance issues, communicated, identified and resolved operational issues and constraints. ⬥ Measured contracts & SLA’s with the General Sales Agents & Ground Handling Agents across the region to ensure contractual obligations and KPI’s are met, communicated adjustment requirements to head office with cost saving proposals ⬥ Managed project resources, progress, completion timeframes, and budget while exceeding key sales & operational performance targets, with results that include: − changing from 7 % commission to 0% commission with projected savings of $9,1 Million based on the sales target − implementing target based corporate deals in the Middle East, and a back-end agency incentive plan to compensate agents for the loss in commission, ensuring continuous support by the agents, based on sales per annum with tear levels − net savings after projected pay-out of agency incentives from the commission change of $4,3 Million in the first year

Business Manager

01-2009 - 09-2013 Hotels - Restaurants⬥  Recruited as Senior Sales Executive with a client portfolio of $25 Million to manage business travel of local accounts through implant and outlet teams 
⬥  Established management control systems to guide, lead and supervise 30+ implant/outlet staff; conducted performance management reviews and administered training to maintain a balance between client and staff expectations as well as achieving and exceeding of the sales targets in ticket and ad-hoc sales 
⬥  Successfully aligned business planning and financial processes with performance improvement and business risk-management activities. 
⬥  promotion to Business Manager in the first year after reconciliation of regional accounts into Dubai as hub for their business travel requirements; assured transparency of travel spend for the corporate headquarters; resulting in growing the total size of the accounts from various lines of business such as banking, FMNC, pharmaceutical and others to $120 Million within 3 years

Hotel Representative

01-2004 - 12-2008 Hotels - Restaurants⬥ monitoring and auditing the provided service by the hotels to all guests to ensure contractual obligations and expectations are met and exceeded and engaged in service recovery discussions ⬥ opening team for new hotels to set up the Arabian Adventures operations within the hotel premisses, such as Mina A’ Salam, Al Qasr (Madinat Jumeirah) & Atlantis The Palm ⬥ selling of tours & safaris against high targets and highly aggressive competition within the hotels with the ability to exceed targets substantially, i.e. − increased sales at Al Qasr by 600 % − exceeded overall target at Atlantis by 30 %

Education & training

Ihk Ilmenau

1986 - 1988 Ilmenau, Germany, IlmenauSales

My soft skills

Independent
Persevering
Team player
Persuasive

Languages spoken

  • German

    Native language

  • English

    Professional

Extra-professional Experiences

Trainer

Ihk Nuernberg
09-1996 - 08-1997

My dreams

One day

being able to support people that are not so fortunate

Make every future a success.
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