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Paola Parini

HR Learning & Development Mgr

55years • Milan

Summary

I am a Learning and Development Manager. I dedicated the first part of my career to customer service & inside sales. I reinforced my entrepreneurial spirit during a Start-up with an English company. My inclination to achieve goals and to develop people helps me to make things happen as I have described in a publication about the transformation of individuals and organizations, focused on coaching.

Skills

leadershipteam managementCoachingProject ManagementBusiness Planning

Experiences

Learning & Development Mgr

05-2012 - 04-2017 Chemistry / Biology / AgronomyReporting to Regional Capability Mgr. & dotted to Italy HR Director, I lead a team of 2 people and I am responsible for and to: • Leadership & Managerial training strategy and Annual Individual Development Plans completion • Talent & Succession Planning Programs co-designed downstream of Performance Mgmt process • Organizational needs analysis, design and delivery of complex and innovative learning solutions • Create new Coaching learning paths for Senior and Middle Mgmt to sustain CCHBC Italy Coaching Culture through formal “skills Accreditation” • Lead Corporate Leadership Programs (Situational, Pipeline, Blue Ocean) • Introduce new On-boarding Process • Partnering with key stakeholders (e.g., HR Mgr/BP, Line Managers, Directors) • Implement Corporate Change Management Programs • Collaborate to accomplish Development Centers • Provide feedback for 360° assessment Korn Ferry International Leadership Architect ® • Managing of remote department for transactional activities (Sophia, Bulgaria) • Budget definition & control

Customer Service & Telemarketing Manager

06-2002 - 11-2010 Chemistry / Biology / AgronomyReporting to Technical Director, I created and led a team of 5 leaders and a staff of 120 people; I was responsible to: • Build and organize a new “Single Point of Contact” to fulfill the new Business Model • Introduce Telemarketing as a new selling channel • Direct front-office & back-office services dedicated to internal and external customers (Order Taking, Deliveries, Technical assistance, Credit note first analysis, Master data, Prospects Sales) • Partnering with key stakeholders (Logistics, Sales, Technical, Financial Managers) • Define the Recruiting Strategy to manage the turnover • Generate L&D plans to improve Customer Service Management Culture and Sales capabilities • Budget definition & control • Identify and manage Outsourcers

Education & training

Ariele Association Psico Socio Analisys

2009 - 2012 Milan, Metropolitan City of Milan, Italy, MilanHR / Training

My soft skills

Enterprising
Responsive
Analytical
Innovative

Languages spoken

  • English

    Professional

  • German

    Basic

  • French

    Basic

Extra-professional Experiences

Speaker

Ariele Associatiion Of Psico Socio Analysis
01-2016 - 03-2017

Coaching Or Counselling?

My dreams

One day

Singing in a group

My Internet presence

Make every future a success.
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