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Olivia Whitworth

26years • Lincoln

Summary

I'm a hardworking, well travelled student who is studying Business and Management (BA Hons). I'm both reliable and responsible, balancing my time between University, managing projects at Enactus and working at my part-time job.

Skills

Reliable

organised

Well-travelled

Public Speaking

Experiences

Debt Recovery Agent

05-2016 - Now

Responsibilities: - Provide immediate, positive and constructive responses to all customer contact both written and verbal. - Maximise the recovery and allocation of outstanding water and water recycling charges. - Participate in outbound calling campaigns in order to collect outstanding charges. - Provide excellent customer service to all of Anglian Water's customers. - Monitor and chase large debts, resolve customer disputes and negotiate payment arrangements. - Progress appropriate court enforcement action, liaise with recovery officers and negotiate payment arrangements. - Identify vulnerable customers and provide appropriate support through offering different tariffs, payment methods etc. - Assist with the actioning of payment allocations, daily reports, bank statements, payment queries, clarification items, direct debits, refunds & all activities associated with the above.

Education & training

University of Lincoln

2015 - 2018

Lincoln, Lancaster County

Project / Product management

Studying Business and Management at The University of Lincoln in the United Kingdom.

My soft skills

Positive

Independent

Team player

Persevering

Extra-professional Experiences

Project Co-Ordinator

Enactus

09-2015 - Now

During my first year of University I came across the society Enactus, which is a part of Universities around the world. At Enactus Lincoln we aim to improve the lives of others within our local and international community. We do this by creating a range of projects that will improve the standards of living and quality of lives of people in need. Enactus Lincoln is a great way for our team to put the skills they have learnt in Higher Education into practice and learn about themselves along the way. Current role: Project Co-Ordinator Responsibilities: - Arrange monthly meetings with Project Leaders to talk about how each project has gone over the last month, checking against objectives from the previous meeting and creating a new set for the following month. - Attend project meetings and keep minutes. - Provide advice and guidance to project leaders on how to move forward proactively and how to tackle any challenges that they may face.

My dreams

After graduating

To work and live abroad.