Oleg Mostovoi - WIZBII Oleg Mostovoi has published his/her professional profile on WIZBII. O M

Oleg Mostovoi

41years • Croydon

Summary

Technical 7 years proficiency and 1 year salesmanship experience in telecommunications. Sonus, Genband (Nextone) and Sitronics MEDIO certified engineer. Exemplar implementation of configuring new interconnections and links/circuits migration tasks of various complexity involving collaboration with Tier 1, 2, 3 Carriers. Proven ability to show appropriate performance under stress, outstanding team-leading competence, communicational and management skills, excellence in customer service and problem solving. Having demonstrated professional approach at sales and partners' accounts managing.

Skills

• Team Player, Able To Work Both Within A Team And Individually.• Good Leadership And Interpersonal Skills• Honesty, Integrity And Reliability• High Attention To Detail• Critical Thinking And Problem-solving Skills• Ability To Acquire Skills And Develop Quickly• Ability To Cope Under Pressure And Prioritize Work Accordingly• Excellent Customer Service Skills & Strongly Motivated To Help Customers• Display A Thorough Understanding Of Technical (VoIP, SIP, H323, TDM, SS7, NOC) And Commercial Side Of Telecommunication Business (Voice, Wholesale, Quality Monitoring, Rates, Netting Control, Real-time Routing Adjustments Based On Market Conditions And Quality Incidents).

Experiences

Sales Account Manager

10-2016 - 04-2017 Infra / Networks / Telecom• Managed and maintained Sales processes in APAC, EMEA and the CIS regions. • Presented new and existing customers with most sufficient and affordable voice (VoIP) traffic solution to match their needs and requirements. • Staying up to date with the latest vendor, industry and company trends and solution offerings. • Working together with the engineers to insure the quality of the service rendered to clients. • Negotiated with Customers traffic rates, volume discounts, terms and performing quality monitoring. • Collaborated with routing, billing and financial teams to help increase company margin and revenue/balance control.

Head of Regional Technical Support Group Africa/LATAM

10-2013 - 09-2016 Infra / Networks / Telecom• Managed Team of x3 Regional NOC 1st line Engineers, keeping 2nd line Engineer functionality. • Implementation of innovative rules and techniques to process peculiar requests from internal and external Partners • Managed and maintained the following models of VoIP soft-switches: Sonus GSX 9000, Nextone/Genband SBC and Altertex • Managed and maintained the following models of TDM/SS7 switches: Sitronics MEDIO TDM and Sonus GSX 9000 • Disassembled equipment in colocation Equinix, Frankfurt • Ordering new TDM E1 cross-connects (and preparing configuration) in colocation (Equinix, Frankfurt), followed by test on physical layer and interconnection tests with Tier1, Tier2 and Tier3 Carriers. • Successfully realized without disruptions and downtime migration task (All Company’s SS7 TDM Connections) from Medio TDM to Sonus GSX. • Ordered VMMR migrations and used Equinix’s Smart hands functionality, Frankfurt. • Investigated and solved disputes for issues caused by technical parts. • Manage incidents and network performance within SLA's. • Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents. • Mentor and help train Tier1 NOC Engineers. • Accept call overflows for frontline NOC support team during major outages • Resolve escalated support incidents from customers and partners.

Technical Support Engineer/NOC Tier2

09-2011 - 09-2013 Infra / Networks / Telecom• Provided 2nd line technical support via email/telephone to global customers, using initiative to help customers as much as possible. • Capturing Wireshark H323/SIP and SS7 signalling traces (with rtp if required) and analyse to investigate and solving technical issues. • Executed new VoIP and TDM (SS7) interconnections for different products using different calling plans. • Registered and maintained accounts on the company billing and routing systems (Captura and Hexagon) • Used Arptel NetSense, CSG Assure (Ascade) technologies to perform Voice Quality, CLI Verification, and FAS detection. • Managed and tracked issues logged using ticketing systems such as Kayako and IBN

Technical Support Engineer/NOC Tier1

09-2009 - 08-2011 Infra / Networks / Telecom• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution • Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions. • Liaising and escalating with external suppliers and other departments to ensure minimum disruption and downtime on the network. • Manage the technical escalation of incidents to 2nd line support engineers. • Ensure operational processes and procedures are followed in accordance with department guidelines and company policy. • Quality tests (manual and using different testing tools) to identificate/reproduce the issue.

System administrator

09-2005 - 07-2009 Infra / Networks / Telecom• Administrated windows based network servers for all three company branches. • Maintaining the company’s Active Directory. • Managed the company VPN network between the three branches. • Administrated the companies LAN & PBX with flexible access control. • Managed and maintained the company’s CCTV and security equipment.

Education & training

Moldova State University

2001 - 2005 Suresnes, France, SuresnesInfra / Networks / Telecom

Telco

- Prague, Czechia, PragueInfra / Networks / Telecom• SIP Training – Verscom Solutions 2015 (SIP Terminology/SIP Headers/Session Description Protocol/SDP Negotiation in SIP/SIP Architecture Components/SIP Methods) • School of Business Communications - Alexander Fridman 2014  Personal Effectiveness of a Team Leader  Successful Strategies in VIP Negotiations • Sonus GSX Basics and Advanced Provisioning (ISDN, ISUP, NFAS Provisioning), PSX Basics TDM Training - Sonus Training Center (Prague, Czech Republic) November 2014 • Sonus PSX Advanced (Add. Routing Techniques, Services, Translations), Network Monitoring & Troubleshooting - Sonus Training Center (Prague, Czech Republic) November 2014 • Genband S3 SBC (Nextone MSX) and RSM maintenance - Verscom Solutions 2014 • Genband S3 Certified Engineer, S3 Advanced Operations and Maintenance - Verscom Solutions (Istanbul, Turkey) 20 September 2013 • Medio system training, level 0-1 – Sitronics Telecom Solutions (Prague, Czech Rep.) - 21 September 2012 (SS7 overview/Medio TX General description/HW Modules Description/SW Modules Description/System Configuration/Administration and Monitoring/OM tools/TDM traces) • Microsoft Sales Specialist – Microsoft 24 May 2007 • Vista and OfficeReady 2007 Preinstall for System Builders– Microsoft 19 May 2007

My soft skills

Positive
Persevering
Analytical
Team player

Languages spoken

  • English

    Professional

  • Russian

    Native language

  • Romanian

    Professional

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