Nichola Smith - WIZBII Nichola Smith has published his/her professional profile on WIZBII. N S

Nichola Smith

Financial Crime Unit Investigator

51years • Barcelona

Summary

• EXCELLENT CUSTOMER FACING SKILLS • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS • DATABASE MANAGEMENT • ACCURATE DATA INPUT AND KNOWLEDGE OF COMPUTER APPLICATIONS • STRONG NUMERICAL SKILLS • PROBLEM SOLVING • EXCELLENT RESEARCH, DATA ANALYSIS AND INVESTIGATION SKILLS • POSITIVE PROACTIVE DECISION MAKER • SELF‐MOTIVATED AND HIGHLY ORGANISED·

Skills

EXCELLENT CUSTOMER FACING SKILLS • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS • DATABASE MANAGEMENT • ACCURATE DATA INPUT AND KNOWLEDGE OF COMPUTER APPLICATIONS • STRONG NUMERICAL SKILLS • PROBLEM SOLVING • EXCELLENT RESEARCH, DATA ANALYSIS AND INVESTIGATION SKILLS • POSITIVE PROACTIVE DECISION MAKER • SELF‐MOTIVATED AND HIGHLY ORGANISED

Experiences

Financial Crime Unit Investigator

01-2012 - 03-2015 Fraud Specialist o Expertly monitor, process, manage and secure all banking product fraud referrals via specialist bespoke systems, preventing further fraudulent activity and minimizing losses to the business. o Utilise expert investigation techniques to complete a detailed examination and analysis of all suspect cases ensuring appropriate actions are taken i.e. correct processing, reports to SOCA, loadings to CIFAS, 1st party collusion is detected, POCA and AML are reported to the Compliance Team. o Pro‐actively handle sensitive and complex non‐standard queries/situations. Including dealing with the Police, other financial institutions, merchants, victims of crime, with the tenacity to ensure the correct and satisfactory outcome is achieved whilst managing reputation and financial impacts. o Maintain a wide network of industry contacts (CIFAS, Financial Institutions, merchants, acquirers and issuers) o Where funds have been misappropriated through fraudulent misuse trace, freeze and reconcile accounts

Education & training

Leeds Metropolitan University

1989 - 1992 Leeds, UK, LeedsAccounting / Management control, Legal

Education

1989 - 1992 Leeds, UK, LeedsLegal2017 - 2017Catalan and Castellano at Ongoing Language studies 2017 - 2017 TEFL Teaching English as a Second or Foreign Language/ESL Language Instructor at Oxford House 2004 - 2004 Certificate in Personal Insolvency Practice at Nottingham Trent University 1989 - 1992 Bachelor of Laws (LLB) at Leeds Metropolitan University 1988 - 1989 Electronic Engineering at Kitson

My soft skills

Communicating
Persevering
Responsive
Thorough

Languages spoken

  • English

    Native language

  • Spanish

    Intermediate

  • Catalan

    Basic

  • French

    Basic

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