Morena Giannascoli - WIZBII Morena Giannascoli has published his/her professional profile on WIZBII. M G

Morena Giannascoli

Office/Personal Assistant

37years • London

Summary

A self-motivated, enthusiastic and exceptionally organised professional with a passion for delivering high quality customer service; confident in working in a fast-paced environment while remaining calm under pressure and paying great attention to detail, offers excellent communication skills, ability to multi-task and to meet deadlines.

Skills

Microsoft OfficeWordExcelPower PointOutlookOperaRooms Booking SystemsReservationsCustomer ServiceCustomer RelationsAccount ManagementOrganisation/MultitaskAttention To DetailscrmcommunicationLanguages

Experiences

Office Manager

08-2015 - 03-2016 • Start-up: certificates, licenses, refurbishment; • Administration/Office management: emails, telephone, letters, invoices, payments, processing of orders; • Customer service/marketing: emails, telephone, feedback, advertising, social media; • Selecting and recruiting staff; • Managed the reservations system; • Sourced and developed preferred supplier lists; • Prepared policies and standard operating procedures.

Guest Relations Manager

10-2011 - 07-2014 • Built and maintained customer relationships and customers’ profile database; • Administrative tasks: emails, reports for senior management, invoices, letters, telephone calls, stationary and other office supplies, processed payments, cash handling and deposits, dealt with credit procedures, CRM; • Account Management: main point of contact for new and returning guests to ensure their retention; • In charge for the overall guests experience; • Customer satisfaction: surveys, feedback, complaint handling and problem resolution; • Assisted Senior Management in all areas of Reception/Front of House Operations by checking guests in and out, supervising receptionists, carrying out training of team members and providing administrative support.

Shift Leader / Duty Manager

01-2011 - 10-2011 • Responsible for the day to day smooth and efficient operation of reception; • Administrative tasks: database, emails, letters, invoices, documents, telephone, prepared reports for senior management, dealt with payments, deposits and credit procedures; • Supervised work of receptionists ensuring their daily tasks were completed to the standards required; • Met and welcomed short let tenants, conducted viewings, dealt with tenants’ check-ins, check-outs, welcome package and keys, deposits, inventories; • Dealt with complaints, telephone calls and enquiries, email correspondence.

Receptionist / Guest Relations Officer

02-2010 - 01-2011 • Met & welcomed VIPs and other hotel’s guests; • Administrative tasks: prepared letters, documents and invoices, ordered stationary, dealt with email correspondence, telephone calls and bookings; • Inspected rooms prior VIP’s arrival to ensure they had been set up to the required standards; • Checked guests in and out; • Managed customers’ queries and complaints.

Education & training

London Global Edulink, London (United Kingdom)

2018 - 2018 London, UK, LondonAdministrationExecutive Secretarial and PA Diploma (in progress)

Università G. D'annunzio,chieti Pescara (Italy)

2000 - 2004 66100 Chieti, Province of Chieti, Italy, ChietiTeaching

My soft skills

Communicating
Independent
Flexible
Creative

Languages spoken

  • Italian

    Native language

  • English

    Professional

  • French

    Intermediate

  • Spanish

    Intermediate

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