M R

Michelle Riby Was Ash

64years • Nice

Summary

Experienced in all aspects of the holiday rental business, Office Management & administration. I am willing & able to learn new systems within different industries. I am very interested in job vacancies in the Alpes Maritime, Nouvelle Aquitaine & Vaud Switzerland regions. I enjoy meeting & helping people from different countries and diverse backgrounds. As you can see from my CV, I have skills gained from Nice Pebbles Rentals Agency as a successful Operations & General Manager, Holiday Cornwall Rentals as Office Manager & UKBA/CSC/ Transperfect as Manager for the visa application center.

Skills

Management

customer service

Word

Excel

Administration

Social Media

Word Press

Sage Pay

Reservation Systems

Database Administration

Experiences

Office Manager

11-2015 - 04-2017

Hotels - Restaurants

I was proactive in bringing the Holiday Cornwall office into the 21st century. I organised and installed a back office administration system, which could be accessed securely by authorised personnel. This allowed staff and owners to be completely informed whilst saving the company a substantial amount of money. Responsibilities included: Overseeing the day to day running of a busy office. Setting up a new website and back office booking/payment system. Setting up Social media. Facebook, Twitter, Hootsuite accounts. Working with HomeAway. Tripadvisor, AirBnB etc. Producing monthly/quarterly invoices/statements to property owners, accountant and directors Assisting the managing director in promotion and marketing of properties. Liaising with holidaymakers and owners.

Operations And General Manager

09-2012 - 11-2015

Project / Product management

This role was varied and the key strengths were an excellent organisation, flexibility, self-motivation, commitment, team player, customer service and the ability to work in a highly pressured and fast-paced industry. Responsibilities included; • Management of twelve office staff & sixteen self-employed Property Managers in France • Working with directors (UK based) to improve and create better work practices for the transformation of the company from a small to medium-sized business. (the number of staff doubled in the French office during my employ) • Formulating and Implementation of key company decisions and strategies • Managing complaints • Liaising with property managers re maintenance and cleaning issues of properties • Everyday running and organisation of a very busy office • Interviewing, recruitment and training of staff • Responsible for emergency call out telephone

Branch Manager

07-2007 - 06-2010

Administration

Bi-Lingual customer services representative for UKBA Visa application centre. Branch manager Bordeaux.This position entailed integrity and confidentiality in line with UK government requirements. Opening & Closing Office in line with security regulations. Completing and creating daily, weekly & monthly reports Receiving clients. Processing their applications and biometrics Completing & inputting correct Data Liaising with UK Embassy & Company management re security and training(USA) Procurement of office supplies Preparation for audits Troubleshooting PC hardware & software Overseeing Office and building Health & Safety regulations Review competencies Rating scale 1 2 3 4 5 5. Far exceeds expectations and far exceeds employee average 4. Exceeds expectations and exceeds employee average. Performance category completed by the national manager. INTEGRITY • Consistently displays honesty in completing everyday tasks and work assignments. • Regarded as a person of trustworthiness by peers, subordinates, and management. Rating 5 SENSE OF URGENCY • Motivated to complete tasks in a timely manner. • Demonstrates ability to increase work pace when necessary. Rating 5 QUALITY OF WORK • Work produced is consistently error free. • Handles all work assignments in a detail-oriented manner. Rating 4 SERVICE ORIENTATION • Exhibits a professional and helpful approach when assisting employees. • Willingness to extend the extra effort to effectively resolve any department related issues. Rating 4 TEAMWORK • Consistently and effectively communicates with peers, subordinates, and management. • Willingness to take on extra responsibility should the need arise. Rating 5 Employee’s Area of Greatest Strength: Patient; Responsible; Good time keeping; Sense of humor; Polite. Good communication with clients. Employee’s Area of Recommended Improvement: Improve French accent.

Dancer

09-1994 - 09-2004

Self-employed 1979- 1994 UK Professional Dancer / Actress Various promotion/sales work including Ideal Homes Exhibition London Manager of Santa’s grotto in a shopping mall (4 years) Cashier/customer service Woolwich building society Equity member 1994 -2004 France PA to artistic director Dominique Dalbret: Head Hostess / Dancer in summer tours for national magazine ‘Ici Paris’ Reservation hotels, Travel Itinerary. Choreographer, Supervisor for four hostesses/dancers Stars itinerary (dressing rooms, show times) Welcoming VIPs (cocktails) Organising sales of 'Stars' Cd's, T-shirts, Posters etc.

Education & training

Bird College

1976 - 1979

Sidcup, UK, Sidcup

Social and cultural activities,

Personal services

Assoicate ISTD Ballet Teaching exam. The three-year diploma course is validated by Trinity, London and has been devised for those who wish to focus on a professional training in theatre arts. It equips students with the technical and creative skills necessary for a successful career in dance and musical theatre. Dance and Theatre studies are combined with associated areas such as Dance and Musical Theatre History, Music Theory and Appreciation, Fitness and Health Studies and Employment Skills

Doreen Bird College

1976 - 1979

Sidcup, London

Social and cultural activities

My soft skills

Communicating

Flexible

Persevering

Team player

Languages spoken

French
Professional
English
Native language