Matteo Banfi - WIZBII Matteo Banfi has published his/her professional profile on WIZBII. M B

Matteo Banfi

Customer Experience Specialist

33years • Barcelona

Summary

Professional and highly-motivated people-person looking for a new challenging opportunity to grow professionally.

Experiences

Airbnb Customer Experience Specialist

04-2017 - 09-2017 Hotels - Restaurants- Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations; - Identify and troubleshoot the issues accordingly using available resources; - Logging and follow up of Customer Information; - Respond to enquiries and handle client escalations by telephone and email;

Supervisor

04-2015 - 11-2015 Hotels - RestaurantsResponsible for providing the best experience to customers, meeting their needs and ensuring their highest satisfaction. Assist and advise guests towards the best food/drinks pairing with respect to the company’s unique selling proposition. Manage bookings and reservations.

Event Manager and A&R

11-2013 - 03-2015 EventsBook artists and venues, promote events, design posters and liaise with artists for established music company based in Nottingham offering record production, event management services as well as label and publishing services. - Responsible for booking artists and venues - Promote events online and offline - Posters and banners design - Artists liaison

Education & training

University Of Middlesex

2010 - 2013 Hitchin, HertfordshireSocial and cultural activities

My soft skills

Positive
Persuasive
Responsive
Team player

Languages spoken

  • Italian

    Native language

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