Mariasol Hernandez Antillon - WIZBII Mariasol Hernandez Antillon has published his/her professional profile on WIZBII. M H

Mariasol Hernandez Antillon

47years • West Bay

Summary

Through my previous work experience, I have strong customer service skills that I can apply in every customer interaction. My leadership skills help me motivate and lead staff to achieve sales and growth targets. I am highly organized and enthusiastic when it comes to completing projects.

Experiences

Manager

02-2007 - NowGeneral Manager in charge of a 2,000 sq feet store and gallery. Supervising staff performance. Empowering the staff with the skills and knowledge to enable them to build a strong and profitable relationship with customers. In charge of all Administrative duties as well as Human Resources and scheduling; including payroll and bonus structures according to the Monthly Sales Target assigned by our Corporate Office. Generating Marketing Strategies to increase revenue and lower expenses to achieve yearly Sales Target and generate company profit. During my 5 years as a Manager the store has reached more than 85% of the sales target in 2 years and over the 100% in 3. Daily cash register opening as well as daily reports and consolidation reports at Month End as well as Yearly reports needed for accounting purposes. Forecasting sales, report analysis and ordering. Conducting inventory counts to determine trends of product sales. Working and maintaining Point of Sale system. Budgeting store expenses to keep overhead low and sales high. General building maintenance and upkeep; scheduling monthly outside cleaning of the premises, A/C Service as well as Alarm and Cameras.

Front Desk Receptionist

02-2005 - 09-2006 Hotels - RestaurantsFront office Customer service; register and process guest and their assigned rooms. Promoting hotel services, handling cash payments as well as daily closing reports and consolidations. Month End reports. Maintaining direct communication with the reservations department to forecast sales and package availability. Working directly with both housekeeping and maintenance department to ensure prompt responses to guest needs.

Front Desk Manager

12-2002 - 06-2005 Hotels - RestaurantsManaging and supervising a front desk staff and Spa Staff. My main duties were supervision of room assignment, customers check in/out as well as final consolidation of the day and month. In charge of Spa Treatments sales and organizing of spa schedules. While working at Maya Tulum I coordinated and managed events for weekly Yoga Retreats. Organizing photo and video shoots around the property (Victoria’s Secret, Lucky Magazine, Bachelor in Paradise, Corona Beer among others). In charge of VIP guest and their requests. After hours on call night duty manager.

Education & training

Universidad Latioamerica De Ciencia Y Tecnologia

1998 - 2001 San José Province, Costa RicaProject / Product management

Universidad Latinoamericana de Ciencia y Tecnología

1998 - 2001 San José, Cantón San JoséHotels - Restaurants

Languages spoken

  • Spanish

    Native language

  • English

    Native language

  • Italian

    Intermediate

My dreams

One day

I believe that God's dreams for my life are bigger and better than the dreams I have for myself and I trust HIM completely.

Make every future a success.
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