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Marco Bolivar

NEBOSH Health and Safety Certified

52years • Edinburgh

Summary

Assertive, multi-lingual and indispensable individual that has achieved an MSc in Quantity Surveying combines this with recently passing the NEBOSH examination. A fast learner that is eager to secure a position within a Construction environment that will optimise studies and commitment to develop a long lasting career. Ensures the delivery of outstanding service and is aspiring to gain the general National Certificate in Occupational Health and Safety and Tech IOSH membership in the short term. Open to ideas on entry level roles with the opportunity for structured training and development.

Experiences

Spanish Communicator Agent

12-2016 - Now

Personal services

To respond to all customers enquires within given timescales, efficiently and effectively. To develop and maintain a full knowledge of client products and services. To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff. To deal with all correspondence as requested/required. Logging of all calls accurately and in line with procedure. Responsible for maintaining and updating all administration. To consult product manuals, to be able to advise customer of appropriate options / solutions. To meet minimum monitoring criteria To meet and exceed daily/weekly targets

Operations Coordinator

06-2015 - 01-2016

Managed engineer’s service allocations, co-ordinated parts delivery, booked collections and completed administration * Troubleshooted issues to save time, minimise customer impact and liaised with teams to enhance efficient service delivery * Maintained high standards and dealt with customer complaints by ensuring colleagues were aware of additional work flow * Responded to telephone enquiries by identifying customer requirements and scheduling work resource availability * Organised jobs for customers on internal systems, generated paperwork and updated orders on the company database * Created quotations and worked closely with customers to keep them in the picture regarding service lifecycle times

Coordinador De Legal

10-2011 - 07-2012

Education & training

Rrc International, Uk, Glasgow (United Kingdom)

2016 - 2016

Glasgow, UK, Glasgow

Design / Civil engineering / Industrial engineering

CSCS (PQP) Managerial & Professional Health, Safety & Environment Qualified

Heriot-Watt University

2008 - 2009

Edinburgh, City of Edinburgh

Project / Product management, Works / Construction sites,

Accounting / Management control

Universidad Santa Maria

1993 - 1999

Caracas, Municipio Libertador

Legal