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Ma. Noel Moretti Spagnoletti

Bachelor in ADE actively looking for a job

44years • Fuengirola

Summary

I'm Bachelor of Business Administration with a specialization in HR. I have worked at Accenture where I led different teams within the HR office, acquiring experience in the area providing support in the various business processes. My interpersonal strengths are mainly communication, empathy, responsibility and consistency in the task performed. I feel comfortable leading teams, as well as working individually achieving productivity and efficiency. My level of English is C1. I am a detailed oriented, analytical and I can work doing multitasking, with the ability to organize and solve problems.

Skills

pmo

Liquid Workforce

Agility

Microsoft Office Package

crm

Change Management

Coaching

Sharepoint

sap

Siebel

One Drive

Infographics

wordpress

Data Visualization

Experiences

HR representative/Advisor

11-2007 - 04-2018

HR / Training

At Accenture I've worked more than 10 years in different roles within the Human Resources service center. Providing internal support globally to all Accenture offices in +50 countries. I had the opportunity to lead teams and coach +10 members average. Some of the processes I’ve been involved with are: - PMO – Liquid Workforce project – Operational Lead - Competency Architecture & Talent Architecture - Field HR (HR Representative/Advisor) - HR Training - HR Recruiting - HR Service Delivery – Analytics & Business Support - Global Reporting Lead - Senior Executives Matters Lead and Support - Performance Management

Accounts Receivable Analyst

10-2005 - 10-2007

Accounting / Management control

within the two years I worked at IBM as an Accounts Receivable Analyst I was in charge of handling the internal accounts of IBM in the Latam region. Also in charge of billing and collections of the area. While I gained experience I was able to assume more responsibilities and was then in charge of the internal systems support of the department. In addition to all of this I was in charge of the reporting results of to the board of directors in my team.

Telemarketer (customer service and quality assurance)

09-2003 - 10-2005

Infra / Networks / Telecom

I have worked for two years while I was a student at the university. In this job I was in charge of providing customer service to Motorola's customers which had issues with their mobiles. I had to take inbound calls, troubleshoot the issue and provide support to solve it. While I gained experience, I was able to promote to the Quality Assurance team where I was in charge of listening to the recorded calls and evaluate the calls of the operators and then provide the appropriate feedback in order to guarantee the quality of the service.

Administrative/Secretary

03-2000 - 11-2002

Administration

This has been my first job and I must admit that I was able to learn all the basics of how to manage a business in a small scale. I was able to assist the Director of the company and at the same time I was in charge off all the admin activities. So my role was multitasking between being the receptionist of the office, while being her secretary and handling all the administrative required tasks such as billing, collections, stock control, banking, accounting, etc..

Education & training

Universidad Católica de Salta

2000 - 2005

Buenos Aires, Argentina

HR / Training,

Project / Product management

Saint Catherine's Moorlands School

1986 - 1997

Buenos Aires, Argentina

HR / Training

My soft skills

Persevering

Analytical

Responsive

Team player

Languages spoken

Spanish
Native language
English
Professional
French
Basic