Luminita Ichim - WIZBII Luminita Ichim has published his/her professional profile on WIZBII. L I

Luminita Ichim

Searching for an Administrative Job

41years • Reghin

Summary

Being a friendly and communicative person I am looking for a challenging and dynamic position in a highly active environment in which I can use my experience gathered so far and learn new skills.

Skills

French And English Fluency; Problem Solving; Adaptability; Collaboration; Strong Work Ethic; Self-Confidence; Handling Pressure; Time Management.

Experiences

Contract Management Administrator with french and english

01-2016 - 05-2017 Accounting / Management control• Ensuring all contracts, addendums & other legal documents are set up in Oracle according to the current applicable processes, accurately and in a timely manner; • Monitoring and performing regular updates to existing customer contracts, in order to ensure both their accuracy and the timeliness of contractual billing activities; • Performing billing activities for license, services and maintenance contracts, in order to ensure Temenos customers’ invoicing is done timely, accurately and as agreed contractually; • Setting-up and updating revenue recognition contracts in Oracle, in order to ensure correct revenue recognition; • Promoting and explaining the Contract Management procedures to business stakeholders, so that they are followed rigorously throughout Temenos organization; • Providing resolution to all queries coming from internal stakeholders (Finance Controllers, Legal, and Business Process Owner); • Ensuring all key performance indicators reach the targeted level; • Ensuring all process controls are effectively implemented; • Performing other tasks related with SSC deliverables, as may be required (i.e. various reporting activities, testing of new application functionalities, Oracle reconciliation activities).

Client Adviser in telecom

03-2014 - 12-2015 Infra / Networks / TelecomControling and monitoring orders progress from input stage to delivery: handling customer queries about preparations, stock availability, delivery-times, price. Follow-up with logistics and shipping providers to ensure smooth and on time delivery. Assisting customers with web-page related issues: account settings issues, generic questions about web-page functions, submitting the order process; phone-lines activation. Handling customer's complaints related to invoicing, provided services in shops or by phone with customer service (B-human attitude); Customer Retention Team: follow-up with customer's requests of terminating the contract, suggesting alternative deals, discounts or TV packages, in order to change the client's mind of terminating the contract. Contract data input into the database, booking of incoming payments, raising the invoices according with the agreed schedule, adjusting the invoices based on contract changes.

Technical Support Operator

08-2013 - 03-2014 Infra / Networks / Telecom- Resolving customer questions, complaints and requests via telephone. - Responding promptly to customer inquiries - Handling and resolve customer complaints - Performing customer verification - Managing customers' accounts - Offering customer support using different software applications. - Recording details of actions taken

French Teacher

09-2007 - 08-2013 Teaching

Education & training

Université Spiru Haret Bucharest

2004 - 2007 Bucharest, FranceTeaching

Universite Petru Maior

2001 - 2005 Târgu Mureș, Romania, Târgu MureșTeaching

My soft skills

Persevering
Persuasive
Flexible
Thorough

Languages spoken

  • French

    Professional

  • English

    Intermediate

  • German

    Basic

My dreams

One day

Travel the world

Make every future a success.
  • Job directory
  • Business directory