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Luke Mcloughlin

29years • Chatham

Summary

I'm an ambitious economics graduate with excellent research, time management and problem solving skills. I have previous experience in finance, customer service, administration, processing and data management.

Skills

Microsoft Office

ECDL Level 1 & 2

E-Views

R Studio

Coaching

training

time management

Verbal & Written Communication

teamwork

Numeracy

Literacy

Experiences

Customer Service Advisor

12-2015 - Now

Sales

Data input, and administration duties. Processing confidential information. Coordinating with colleagues, other teams and departments. Training & Coaching. Meeting and maintaining all company targets. Completing workloads on time while ensuring 100% accuracy. Being involved in the development of new automated systems. Quality and Assurance Checking. Working with vulnerable customers. Subject Matter Expert (SME) for multiple processes.

Till Assistant

01-2011 - 01-2012

Managing the Till. Helping customers and dealing with any and all complaints. Organising racks and shelves to maintain the visual appeal of the store. Processing cash and credit payments rapidly and accurately. Responding to all customer enquiries thoroughly and professionally. Working flexible shifts including morning, night and weekend.

Education & training

University Of Reading

2012 - 2015

London, Greater London

Consulting

Chatham Grammar School For Boys

2010 - 2012

Chatham, UK, Chatham

Consulting, Sales, Studies / Statistics / Data,

Accounting / Management control

Economics - B, Mathematics - B, Business Studies - C, Diploma in Financial Studies - C, Product Design - B

My soft skills

Persevering

Analytical

Independent

Responsive