Luis Gouveia - WIZBII Luis Gouveia has published his/her professional profile on WIZBII. L G

Luis Gouveia

45years • London

Skills

leadershipComputingOperations And SalePublic, Customer Service, AdviceRelationship Management And Numeric SkillscommunicationMarketingRisk & Safety Managementbusiness developmentSales Planning & MarketingCapture Planningrelationship buildingStaff Training & Leadershiptime managementPolicy ImplementationProblem Resolution

Experiences

Safety Representative

12-2016 - 03-2017 Personal servicesCarried out site inspections and spot competency checks of work groups involved in high risk/critical operations. Dealt with no pre-existing infrastructure required co-ordination skills with an ability to organise and integrate competing interests. Liaised with Regional Technical Manager to develop an integrated safe system of work for non-routine operations and work tasks. Assisted in the maintenance of First Aid box and Fire Extinguishers in any other matters regarding Health and Safety support services. Key Accomplishments: • Efficiently attended weekly safety meetings and time sheets record kept by compiling reports and compliance with company legislation, policies, and procedures. • Ensured all company and contractor personnel are in compliance with the Permit Procedure. Maintained surveillance of job-site working conditions and safe practices. • Provided advice to management and staff regarding day-to-day safety issues. Efficiently managed medicals, induction, and tool tagging; conducted monthly tool inspections. • Support Contract Manager and Team Leader from the RNOH and CLCH NHS contracts. With who I provide a significant junior managerial support and leadership by being on placement their daily, at the Royal National Orthopaedic Hospital.

Ambulance Care Assistant

02-2016 - NowPersonal servicesProvided excellent patient services, including understand patient’s special needs and arrangement of ‎safe transportation. Built a good relationship with patients in a sensitive and emphatic manner to ensure ‎the patient's dignity and respect. Effectively liaised and maintained a relationship with all stakeholders in the event of serious injuries or emergencies. Managed patients with appropriate equipment including carrying patients up the stairs using carry ‎chair, moving immobile patients in and out of bed, manoeuvring patient’s in wheelchairs. Key Accomplishments: • Promoted teamwork and ensured high standards of service delivery by utilising strong communication and interpersonal skills. • Improved behaviour of patients and reduced risks by minimising and guiding aggressive and abusive behaviour. • Reviewed the operational practices, identified the areas of obstruction and processed changes for qualitative improvement in productivity. • Attended training programs which will increase proficiency in safe practices and promote health consciousness.

Volunteer Customer Service Assistant

12-2015 - NowPersonal servicesDuties, responsibilities and career achievements - Talking to customers and making them feel welcome in the shop; - Advising and helping people as they shop; - Operating the till and dealing with various types of payment; - Answering customer inquiries; - Keeping an eye on the security of the shop.

Maritime Police officer 2nd Rank

10-2008 - 11-2015 Personal servicesPerformed all administrative operations and personal safety, including receiving complaints, legal ‎issues, archive documents and records. Expertly utilised application of the law and legal proceedings to ‎administrative offences.‎ Controlled port and maritime traffic tasks, including inspection, monitoring; surveillance of supply of ‎fuels, supplies boat and cargo ships, crew-lists, passports, certificates; private property/facility ‎property.‎ Key Accomplishments: • Provided first aid to injured people and supervised means, cargo ships, sailboats, fishing ships/boats, sea-tourism, and recreational craft, among others. • Fire weapons expert and taser gun certificated. • Experience effectively and accurately manage telephone calls and VHF Radiocommunications (evaluating the urgency of the incident and prioritising the police teams response where designated). • Searched vehicles, boats, buildings, homes and property for evidence and stolen property. • Gathered preliminary investigation information as a first responder to crime scenes. • Experienced in search and rescue, CCTV operations record and action plan, management of security ‎control room/ security operations centre environment, admin procedures, interviewing suspects, victims, and witnesses ‎in accordance with relevant legislation.‎ • Applied national and international shipping security procedures and conducted arrests with due regard for the human rights, security and health and safety of detained ‎individuals, members of the public, colleagues and self. • Performed all administrative operations, including receiving complaints, legal ‎issues, archive documents and records. Vetting requests and transactional queries from local and international legal representative from the shipping industry.

Customer Sales Advisor

12-2007 - 11-2008 SalesDuties, responsibilities - Meet deadlines and targets by managing time efficiently; - Working well with the team and actively supporting your colleagues; - Handling incoming garments and Organizing the sale of the clothes department; - Merchandising presentations, refitting of stocks and prices handling; - Good communication with clients, face to face customer service; - Train and coach colleagues onsite, about visual merchandising and garment presentation; - Providing excellent customer service to maximize sales on the sales floor; - Actively working with garments – ensuring our high standards are maintained at all times; - Processing our customer transactions at the cash desk; - Receiving and processing our deliveries; - Helping to prepare our season sales, designer collaborations and regular seasonal campaigns; - Following our store routines, policies and guidelines to assist in loss prevention and safety in the store; - Working towards the team goals for productivity and sales targets; - Document Archiving and updating of the database; - Supporting and encouraging team members to maximize productivity and the development of skills.

Customer Sales Advisor

05-2006 - 05-2007 SalesDuties, responsibilities and career achievements - Management of stocks and handling incoming garments; - Compliance with the rules of the company's marketing; - Handling questions for customers and tailoring the sales pitch that suits them; - Carry out assigned tasks in the provision in accordance with rules for the sale of the company; - Making sure the store is fun and fashionable in every way; - Working towards the team goals for productivity and sales targets.

Technical & Store Assistant

11-2005 - 05-2006 Energy / Materials / MechanicsDuties, responsibilities and career achievements - Coordinate showrooms for sale to the public; - Inventory of stocks for mobile phones and accessories; - Installing and activation of internet dongles, landline; - Preparation and "cross-selling" in the approach of professional clients, individuals; - Installation of hoardings advertising for promotion of consumer goods; - Document Archiving and updating of the database; - Managing both small and large-scale projects; - Supporting and encouraging team members to maximize productivity and the development of skills; - Ensuring projects stay within timescales and budget; - Structuring projects and devising processes that ensure efficiency; - Generating clear and succinct project reports; - Engaging with creative teams to understand their progress with tasks; - Liaising with clients and members of the creative team, to keep projects running smoothly; - Presenting work to stakeholders for sign-off.

History Teacher (KS3 and KS4

09-2003 - 08-2004 HR / TrainingDuties, responsibilities and career achievements - Identifying clear teaching objectives and specifying how they will be taught and assessed. - Setting tasks which challenge students and ensure high levels of interest. - Setting appropriate and demanding expectations. - Setting clear targets, building on prior attainment. - Be aware of and make provision for students who are AEN/SEN, very able, LAC or who have other particular individual needs. - Providing clear structures for lessons maintaining pace, motivation and challenge. - Making effective use of assessment and ensure coverage of programmes of study. - Ensuring effective teaching and best use of available time. - Maintaining discipline in accordance with the school's procedures and encouraging good practice with regard to punctuality, behavior, standards of work and homework. - Using a variety of teaching methods to: i. match approach to content, structure information, present a set of key ideas and use appropriate vocabulary ii. use effective questioning, listen carefully to students, give attention to errors and misconceptions iii. select appropriate learning resources and develop study skills through library, ICT and other sources; - Ensuring students acquire and consolidate knowledge, skills and understanding appropriate to the subject taught. - Evaluating own teaching critically to improve effectiveness. -Liaise with the Subject Leader to ensure the implementation of department policy and best practice.

Education & training

College Of Arts Humanities, University Of Coimbra

2006 - 2008 Coimbra, Portugal, CoimbraIT development• Specialisation in Library & Information Science

College Of Arts & Humanities

1999 - 2003 Coimbra, Portugal, CoimbraHR / Training• Degree in History Teaching

College Of Arts Humanities, University Of Coimbra

1999 - 2003 Coimbra, Portugal, CoimbraHR / Training• Degree in History Investigation.

My soft skills

Communicating
Independent
Innovative
Responsive

Languages spoken

  • Portuguese

    Native language

  • French

    Basic

  • Spanish

    Professional

  • English

    Professional

My dreams

One day

See Japan.

Make every future a success.
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