Lieke Adriaens - WIZBII Lieke Adriaens has published his/her professional profile on WIZBII. L A

Lieke Adriaens

Hard working CSR with strong communication skills

45years • Nijmegen

Summary

My name is Lieke, I have 12 months of experience in a Call Center environment (based in Lisbon) where I was employed as a Customer Services Representative in the tourism environment, but I also have earlier experience in Sales, Team Management and face-to-face Customer Services. I have a friendly and helpful approach to problem solving. I am quite ambitious and I hope to get a possibility to flourish. What my colleagues say about me…. Lieke is a well-spoken, responsible individual, spontaneous, flexible, humorous and social. I am used to working abroad in the meantime I run my RbnB.

Skills

EnglishDutchMarketing StrategySalesB2Bmicrosoft officeteamworkMarketing ManagementOnline AdvertisingEvent ManagementSocial Media MarketingAccount ManagementSocial MediaMarketing CommunicationsCallcenterProblem SolvingTourism

Experiences

Customer Service Representative (Csr)

11-2017 - NowHotels - Restaurants- customer service support, sales and reservations for the English and the Dutch market. - Handling phonecalls - search operations for example to look up oneway fee crossboarder fee. - training new agents - contact with local partners and customers - solve problems

Leader sales

03-2013 - 06-2016 Sales- Sales bussiness to business and business to consumers - generate new business - I gave salestraining to my team - solve problems - search operations for example compare contracts - contact with consumers and energysuppliers - I was responsible for the targets from my team - signing contracts- Sales bussiness to business and business to consumers - generate new business - I gave salestraining to my team - solve problems - search operations for example compare contracts - contact with consumers and energysuppliers - I was responsible for the targets from my team - signing contracts

Waitress

01-2008 - 12-2010 Hotels - Restaurants- serve drinks and dinner - prepare buffet - bartender operations - make notes - inform guests about the menu - parties, conferences, weddings and the general daily operations

Front office

01-2005 - 01-2007 Hotels - Restaurants- reservations - check in/ check out guests - informing guests about the sights and hotel - troubleshooting - solving problems - answering incoming phonecalls - administration tasks - horeca tasks - wake up calls - responsible for the cleaning department

Education & training

Mtro

2002 - 2005 Cuijk, Netherlands, CuijkHotels - Restaurants

My soft skills

Communicating
Persevering
Positive
Flexible

Languages spoken

  • Dutch

    Native language

  • English

    Professional

  • German

    Basic

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