Liam Daly - WIZBII Liam Daly has published his/her professional profile on WIZBII. L D

Liam Daly

EUC Lead Engineer with 10 years experience

37years • Stevenage

Summary

I am a DV Cleared EUC Lead Engineer with 10 years’ experience, working in different sectors and organisation sizes, I am friendly and motivated personal with good communication skills and working ethics. I have a broad range of support skills and work well under pressure and with deadlines with various projects I am involved in.

Skills

BESService ManagerwindowsIosandroidBlackberryHardwareMicrosoft OfficeSoftware

Experiences

EUC Lead Egineer

01-2015 - NowInfra / Networks / Telecom• I am the EUC Team Leader for 3 sites (Stevenage, Bristol & Lostock) for a Defence Company • Carry out 2nd line and deskside support • Maintain all training documentation • Support various hardware & networks for several thousand users across multiple sites, both in the UK and internationally (Europe & Australia) • Build laptops, desktops and tablet devices & Deploy software by SCCM • Maintain and look after the VC room equipment • Rebuild and look after Blackberry, iPhone and Android devices on BES & Good

Senior Service Desk Analyst

06-2013 - 12-2014 Legal• First point of contact proving 1st & 2nd line support for an international law firm • Monitor and answer incoming incidents through the various channels. • Desk-side including rebuilding equipment and deploying software • Work closely with team leaders to identify and escalate major incidents. • Follow out service requests in accordance to agreed processes and SLA’s. • Provide users with regular updates on the status and progress of their request. • Specialist for both Bighand and Blackberry • Troubleshoot various standard law applications such as Laserforms, Worksite, Workshare and Filesite

IT Engineer

03-2012 - 06-2013 Infra / Networks / Telecom• Deliver 1st line support services to the FTSE 100 organization client, logging and resolving incidents and service requests within SLA and to ITIL best practice standards. • Monitor and answer incoming incidents through the various channels. • Work closely with team leaders to identify and escalate major incidents. Liam Daly 15th January 2017 • Follow out service requests in accordance to agreed processes and SLA’s. • Provide users with regular updates on the status and progress of their request.

Software Localisation & QA Specialist

02-2008 - 03-2012 Infra / Networks / TelecomSoftware Localisation & QA Specialist at Xerox Limited, Welwyn Garden City December 2011– March 2012 Contract Administrator at Xerox Limited, Welwyn Garden City March 2010 – November 2011 Image Quality Analyst at Xerox Limited, Welwyn Garden City Feb 2008 – March 2010

Education & training

North Herts College

2014 - 2016 Hitchin, HertfordshireInfra / Networks / Telecom, IT development

My soft skills

Positive
Communicating
Team player
Analytical

Languages spoken

  • English

    Native language

My Internet presence

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