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Lauren Paley-matthews

Searching for a role in customer service.

30years • Newcastle upon Tyne

Summary

I started working at 16 years old part time at Asda as a shopfloor assistance, it was early on I realised I had a passion for customer service and I have gained many skills over the years. I am currently looking for a new role in the customer service industry so that I can thrive in a career that I love.

Skills

customer service

Computer Literate

Lesdership Experience

Experiences

Customer service representative

11-2016 - Now

Sales

In my current role I manage customers accounts, deal with complaints and everyday queries, I am also involved in demand analysis and display screen equipment evaluations. I have dilevered exceeded calls and received good feedback from my customers.

Shopfloor assistant

06-2010 - 11-2016

Sales

My main roles whilst working for asda involved customer service, I was given the role of key colleague on the customer service desk where I managed returns, refunds and complaints. This role also involved checking quality complaints and ensuring tills were all balanced. After a few years in this role I was promoted to a section leader, this role was to manage a small team on the bakery department, I ensured the department was up and running to a high standard and delivered on my sales targets. I left this role to pursue another career path within the customer service industry.

Education & training

Whitley Bay High

2007 - 2010

Newcastle upon Tyne, Tyne and Wear, UK, Newcastle upon Tyne

Administration

My soft skills

Flexible

Communicating

Persevering

Innovative

My dreams

Before I turn 30

To have job satisfaction and become a woman in leadership.