L O

Lanre Olowu

Customer Service Manager

26 years • Mitcham

Summary

Through the last five years of success and adversity, my focus resides with expanding my knowledge in consumerism, achieving top grades in Accounting and Business as these skills are also essential towards a career in the financial and media sector of the Sports Industry.

Skills

Two Years Management Experience Cash Handling Basic Admin Experience Proven Customer Service Proven Sales Ability Cash Office Experience

Experience

Customer Service Manager

08-2015 - 07-2017 Sales I demonstrated my promotional attributes by successfully signing up 50 new customers to the online Ladbrokes account called, “the Grid”, reaching the top 3 employees in the Wandsworth region. Thus, maximising customer relations and profitability, as well as earning close to £1000 in employee bonuses in 2016. Customer service role included; handling customer complaints, training new staff, promoting new products, writing reports, banking and complying with company procedures.

Cashier

05-2014 - 07-2015 Hotels - Restaurants ‘WEMBLEY STADIUM’, ‘EMIRATES STADIUM’ & ‘THE O2 ARENA’ Cashier role included: Welcoming customers, correct cash transactions, guide guest, solve queries, maintain clean and orderly checkout area

Team Leader

12-2012 - 07-2015 Hotels - Restaurants ‘LONDON NATIONAL THEATRE’, ‘8 NORTHUMBERLAND’ & ‘TWICKENHAM RUGBY STADIUM’ I was trusted with coordinating teams for high profile events, identifying areas of weakness, strengths and motivating the group to complete the service efficiency. Team leader role involved; briefing and delegating responsibilities with concise instructions, relaying information from my supervisor to my team.

Volunteer - Sports assistant

06-2011 - 07-2015 Personal services To support my academic progression, I joined the developing “AFEWEE” academy as a volunteer in my spare time, to support the vision. The developmental project aims to uplift young people in the community through sports and professional training, which can provide a better path to sporting excellence. Role included; setting up the sports hall, insuring saftey, mentor aspiring children, conduct drills, monitor performance and provide an enjoyable experience.

Education & training

Croydon College

2013 - 2014 London, Greater London Studies / Statistics / Data , Sales

My soft skills

Team player
Persevering
Communicating
Persuasive

Languages spoken

  • English

    Native language