Readiness Delivery Operations Manager
02-2015 - 12-2015 IT development I managed the delivery operations for multiple training programs across varying business segments in
the Asia Time Zone. I helped transform strategic readiness plans into training deliveries that were
executed in a timely manner, with high quality and within budget constraints.
I worked with various global stakeholders at Microsoft and multiple global vendor teams including
external training companies to coordinate and execute the targeted training deliveries.
Managing the program budget efficiently to meet quarterly budget accountability and delivery plan
targets was one of my primary responsibilities as Delivery Operations PM.
I worked closely with the logistics team to ensure delivery logistics are in place for each class delivery.
I supervised the work they are responsible for including Vendor Statement of Works, Purchase Orders,
setting up the class appropriately in the Learning Management System etc.
I also gathered and analyzed information via various readiness reports and other key performance
measures to provide business decision support or business insights.
Coordinating activities between several internal and external stakeholders has helped build stronger
relationship management and cross group collaboration skills. Working with teams spread across
multiple geographies continues to enhance my cross cultural understanding and strengthen my ability
to work in a virtual set-up.