Laila S

39 years • Brussels


word excel Power Point microsoft access Salesforce Cameleon Elsbeth crm internet DPD Leo Sakarah (Tessi) sap Poseidon Oulook back office social media


Sales and CS for the Swedish market, Brussels, Belgium. 

09-2014 - Now Prospecting, contract and price negotiation negotiation, preparing invoices and sending them out, Customer service (complaints from buyers and suppliers, rejection of a lead, etc…), Validating the buyers request, Follow up with the suppliers prospect, Updating the Back Office platform and SF

Customer service for the Nordics, Diegem, Belgium

04-2013 - 05-2013 Social and cultural activities Short term contract to help out the Swedish market. My tasks where: Order, Pricats & EAN code request. Sending order confirmation & copy to customer & sales Searching for In/Out prices Pre-booking & changing orders Credit note & dispute cases. Finding orders

Business Development Representative with Alcatel Lucent

06-2008 - 07-2012 Business acquisition campagns on the Scandinavian market & the Baltics. Brand awarness in ALU solutions: LAN, WLAN, Switch, Routers, DECT, Communication server, Media gateway etc... Detection & qualification of business opportunities, follow up with their prospects, customers, vendors & business partner d'ALU. Uppdating the CRM platform. Feed-back on the campaigns carried out.

Account Manager, SE

01-2008 - 04-2008 Selling computer products: printers, scanners, cables, mobile computer etc... Responsiblity for the territory of Scandinavia & the Baltics.

Education & training

Haute Ecole Ephec

2011 - 2016 Brussels, Belgium Marketing

My soft skills

Team player

Languages spoken

  • Swedish

    Native language

  • English

    Native language

  • French

    Native language

  • Dutch