IS Helpline Assistant
07-2016 - 08-2017 IT development ● Staffed the IS helpline - handled support calls and e-mails
● Provided users with advise and guidance
● Diagnosed and resolved technical problems - software and hardware related
● Worked with various OS platforms (Windows, Mac OS, Android)
● Set up, configured and maintained staff computers
● Produced user documentation; self-help web pages; provided training
● Assisted in the delivery of Mobile Device Clinics