K K

Kristina Kumanova

25 ans • Edinburgh

Résumé

Ambitious full-time third year student at Edinburgh Napier University. A self-motivated and enthusiastic person eager to overcome new challenges. Experienced in working in a fast paced environment and providing excellent customer service. Combining my full-time studies at Edinburgh Napier University with a part-time job has greatly helped me improve my time management and organisational skills. Hands-on experience in computer software and hardware maintenance, website administration, photo & video-editing. Excellent computer literacy.

Compétences

time managementSoftware/hardware Maintenancemicrosoft officeuser supportCommunication Skillscustomer serviceteamworkTechnical SupportComputer LiteracyCashieringOperating SystemsProblem SolvingStrategic PlanningDeadline Oriented

Expériences

IS Helpline Assistant

Développement informatique● Staffed the IS helpline - handled support calls and e-mails ● Provided users with advise and guidance ● Diagnosed and resolved technical problems - software and hardware related ● Worked with various OS platforms (Windows, Mac OS, Android) ● Set up, configured and maintained staff computers ● Produced user documentation; self-help web pages; provided training ● Assisted in the delivery of Mobile Device Clinics

Student Demonstrator

Développement informatique● Ensured the studying process goes according to the given specifications ● Helped students with any difficulties they encounter ● Introduced them to the University's requirements and policy

Retail sales assistant

Conception / Génie civil / Génie industriel● Stock management & replenishment ● Provided help to the customers ● Cash handling and working with a cash register ● Helped with visual merchandising

Babysitter

Services à la personne● Took care of children aged 0-2 years ● Helped with everyday routines (changing diapers, feeding, bathing) ● Interacted and played with the children ● Socialized them with other kids

IT Support Trainee

Infra / Réseaux / Télécoms● Monitored and maintained computer systems ● Installed OS and software on machines ● Installed and maintained software packages on desktops and laptops ● Installed hardware equipment

Formations

Edinburgh Napier University

2014 - 2018 Bachelor's Degree Edinburgh (City of Edinburgh)Infra / Réseaux / Télécoms

Model High School Of Mathematics

2008 - 2013 A-Level / High School Plovdiv (Bulgaria)Études / Statistiques / Data, Développement informatique● Video operator at school events ● Participant in extracurricular classes in Psychology, English, Arts ● First place in a national competition in Brain games and Logistics

Mes qualités

Communiquant
Créatif
Positif
Persévérant

Langues parlées

  • Bulgare

    Langue maternelle

  • Anglais

    Professionnel