Kevin Phillips - WIZBII Kevin Phillips has published his/her professional profile on WIZBII. K P

Kevin Phillips

46years • Port of Spain

Summary

Dynamic, hard-working self-starter with 20 years experience in the areas of Customer Service and Information Technology. Constantly seeking opportunities to learn and apply newly acquired knowledge towards the solution of problems, a genuine passion for increased Customer Service satisfaction and a great team player. Ability to adapt to any environment and a high aptitude for learning. Determined and driven to produce high quality work at all times. With this in mind, the focus is to make significant contributions to the continued growth and success of the company

Skills

Leadership Problem Solver AS/400 System Operations Excellent Telephone Etiquette Customer Service Skills BrightStor Backup And Restores Supervisory Skills Administrative Skills Adept Multi-tasker Attention To Detail Planning Quick Learner Communication Team-Player Organised Critical Thinking

Experiences

System Operator

06-2004 - 08-2015 IT developmentPromoted to System Operator in the Information & Communications Technology department, successfully operated, monitored and managed the AS/400 system ensuring that system operates efficiently minimising downtime. Effectively handled incoming calls from users, reporting any issues they may have to relevant support staff ensuring SLAs are met. Proved to be an exceptional team-player involved in numerous projects including Switch Over tests from the Production environment to the Test environment and vice-versa. Instrumental in identifying and making recommendations to existing processes and working directly with IT management to achieve increased team performance and customer satisfaction by 20% by eliminating time constraints between the tellers, CSRs, agents and branches and the System Operators. Dispensing excellent Customer Service and lending technical support to internal (Staff members) and external (Company branches, Credit Unions and Agencies ) users. Successfully maintained a visitors’ log for any incoming technical, infrastructure, networking and support staff to the Server Room as well as giving assistance as required.

Agent Clerk

08-1997 - 05-2004 Accounting / Management controlPromoted to Agent Clerk in the Operations department from 1997 - 2004, giving assistance to tellers providing excellent Customer Service to clients when needed, out of 5 Agent Clerks was successful in processing the largest standing order documents on a monthly basis due to my attention to detail, accuracy in processing customers accounts and speed in which it was completed with minimum errors, in addition to, processing back office sales, transaction adjustments, transfers, cheque cancellations and Customer Service regarding queries for various institutions eg: Credit Unions, Agencies, Government Ministries, Banks etc., achieving all this way before the expected deadlines, thus creating a lot more time to perform other tasks. Successfully trained junior Agents in Data Entry and the relevant processes efficiently, in meeting with the objectives of the department and the Corporation as a whole.

Temporary Distribution Clerk

12-1995 - 07-1997 IT developmentStarted working at the Unit Trust Corporation as a Temporary Distribution Clerk in Information & Communications Technology department from 1995 - 1997, successfully supervised a 12 member team by implementing systems to ensure that distribution of customers’ statements and certificates were done effectively and in a timely manner to the complete satisfaction of the customers on a quarterly and semi-annual basis. Successfully maintained a record of employees’ attendance and tardiness as well as ensuring that the line printers function up to standard in preparation of the efficient printing and bursting of statements and certificates for distribution by the team members..

Education & training

Trinity College

1989 - 1994 Port of Spain, Trinidad and Tobago, Port of SpainSales, Accounting / Management control, Studies / Statistics / Data, Teaching

My soft skills

Persevering
Positive
Independent
Responsive

Languages spoken

  • English

    Professional

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