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Juan antonio Cespedes

Credit Control, Collections, Customer Service Specialist

47 years • Madrid

Summary

I am a Collections, Credit control and Customer Service Specialist with great negotiation and managing skills. Working as Iberia Credit & Collections Manager for Magirus International GMBH/Avnet TS Spain, I achieved several targets and I changed debtor profile and improved relationship between commercial and financial departments. I am used to deal personally with customers and I am very well customer orientated. When I was nominated for Hertz employee of the year 2003, Management said, it was because I exceeded customer expectations. I wish to keep improving professional & personally.

Skills

Credit ManagementExcellteam managementnegotiationCustomer Account ManagementanalysisCollection Expert

Experience

Customer service Manager

09-2016 - 08-2017 Accounting / Management controlCustomer service management, sales & loyalty relationship. Reporting and designing new procedures for collections. Key contact within insurance companies and customers. Call Center Management. Business KPIs reports.

Global Collection and Reconciliation Coordinator.

09-2015 - 03-2016 Energy / Materials / MechanicsTeam Coordination and support. Customer management. Identifying collection strategies. Reconciliation procedures Assuring processes and procedures are followed. Weekly and monthly reports to Management in GVA. Cash Allocation. Disputes analysis. Identification of payment delays. Department KPIS. Segmentation of customers. Process review with local team and GVA ( Bankruptcies ). Escalates issues to Management when needed. Implementation and report of dunning methodology.

Iberia Credit & Collection Manager

04-2008 - 07-2014 Infra / Networks / TelecomTeam Manager. Customer segmentation. Dunning. Finance support to commercial team. Negotiation. Collections control and segmentation Iberia customers. Treasury duties, cash allocations, bank reconciliations. Invoicing. Credit control, bank warranties, credit letters, renting contracts. Credit analisys, credit policy controller and contact with insurancer. Implementation of payment, contracts, credit procedures. Dispute Management, conciliation within sales department. Weekly, Monthly reports for DSO, Sales, LPFs, credit insurance. KPIs.

Collections Controller

04-2006 - 04-2008 Infra / Networks / TelecomCash Collection control for cash and collection teams. KPIs for cash and collection teams. Business control, weekly monthly reporting of performance. Customer managemet, Direct debit, Refunds, LPFs. Cash documents creation on system, bank analisys. Department auditor for Iberia market. Cash control backup for Italia, Benelux.

Education & training

Bai Business School

1992 - 1998 Madrid, SpainMarketing

My qualities

Communicating
Analytical
Persevering
Team player

Languages spoken

  • English

    Native language

  • Spanish

    Native language

  • Italian

    Basic

My Internet presence