J C

Juan antonio Cespedes

Credit Control, Collections, Customer Service Specialist

47 ans • Madrid

Résumé

I am a Collections, Credit control and Customer Service Specialist with great negotiation and managing skills. Working as Iberia Credit & Collections Manager for Magirus International GMBH/Avnet TS Spain, I achieved several targets and I changed debtor profile and improved relationship between commercial and financial departments. I am used to deal personally with customers and I am very well customer orientated. When I was nominated for Hertz employee of the year 2003, Management said, it was because I exceeded customer expectations. I wish to keep improving professional & personally.

Compétences

Credit ManagementExcellteam managementnegotiationCustomer Account ManagementanalysisCollection Expert

Expériences

Customer service Manager

Comptabilité / Contrôle de gestionCustomer service management, sales & loyalty relationship. Reporting and designing new procedures for collections. Key contact within insurance companies and customers. Call Center Management. Business KPIs reports.

Global Collection and Reconciliation Coordinator.

Energie / Matériaux / MécaniqueTeam Coordination and support. Customer management. Identifying collection strategies. Reconciliation procedures Assuring processes and procedures are followed. Weekly and monthly reports to Management in GVA. Cash Allocation. Disputes analysis. Identification of payment delays. Department KPIS. Segmentation of customers. Process review with local team and GVA ( Bankruptcies ). Escalates issues to Management when needed. Implementation and report of dunning methodology.

Iberia Credit & Collection Manager

Infra / Réseaux / TélécomsTeam Manager. Customer segmentation. Dunning. Finance support to commercial team. Negotiation. Collections control and segmentation Iberia customers. Treasury duties, cash allocations, bank reconciliations. Invoicing. Credit control, bank warranties, credit letters, renting contracts. Credit analisys, credit policy controller and contact with insurancer. Implementation of payment, contracts, credit procedures. Dispute Management, conciliation within sales department. Weekly, Monthly reports for DSO, Sales, LPFs, credit insurance. KPIs.

Collections Controller

Infra / Réseaux / TélécomsCash Collection control for cash and collection teams. KPIs for cash and collection teams. Business control, weekly monthly reporting of performance. Customer managemet, Direct debit, Refunds, LPFs. Cash documents creation on system, bank analisys. Department auditor for Iberia market. Cash control backup for Italia, Benelux.

Formations

Bai Business School

1992 - 1998 Master of Business Administration Madrid (Spain)Marketing

Mes qualités

Communiquant
Esprit d'analyse
Persévérant
Esprit d'équipe

Langues parlées

  • Anglais

    Langue maternelle

  • Espagnol

    Langue maternelle

  • Italien

    Notions