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Juan antonio Cespedes

Credit Control, Collections, Customer Service Specialist

52years • Madrid

Summary

I am a Collections, Credit control and Customer Service Specialist with great negotiation and managing skills. Working as Iberia Credit & Collections Manager for Magirus International GMBH/Avnet TS Spain, I achieved several targets and I changed debtor profile and improved relationship between commercial and financial departments. I am used to deal personally with customers and I am very well customer orientated. When I was nominated for Hertz employee of the year 2003, Management said, it was because I exceeded customer expectations. I wish to keep improving professional & personally.

Skills

Credit Management

Excell

team management

negotiation

Customer Account Management

analysis

Collection Expert

Experiences

Customer service Manager

09-2016 - 08-2017

Accounting / Management control

Customer service management, sales & loyalty relationship. Reporting and designing new procedures for collections. Key contact within insurance companies and customers. Call Center Management. Business KPIs reports.

Global Collection and Reconciliation Coordinator.

09-2015 - 03-2016

Energy / Materials / Mechanics

Team Coordination and support. Customer management. Identifying collection strategies. Reconciliation procedures Assuring processes and procedures are followed. Weekly and monthly reports to Management in GVA. Cash Allocation. Disputes analysis. Identification of payment delays. Department KPIS. Segmentation of customers. Process review with local team and GVA ( Bankruptcies ). Escalates issues to Management when needed. Implementation and report of dunning methodology.

Iberia Credit & Collection Manager

04-2008 - 07-2014

Infra / Networks / Telecom

Team Manager. Customer segmentation. Dunning. Finance support to commercial team. Negotiation. Collections control and segmentation Iberia customers. Treasury duties, cash allocations, bank reconciliations. Invoicing. Credit control, bank warranties, credit letters, renting contracts. Credit analisys, credit policy controller and contact with insurancer. Implementation of payment, contracts, credit procedures. Dispute Management, conciliation within sales department. Weekly, Monthly reports for DSO, Sales, LPFs, credit insurance. KPIs.

Collections Controller

04-2006 - 04-2008

Infra / Networks / Telecom

Cash Collection control for cash and collection teams. KPIs for cash and collection teams. Business control, weekly monthly reporting of performance. Customer managemet, Direct debit, Refunds, LPFs. Cash documents creation on system, bank analisys. Department auditor for Iberia market. Cash control backup for Italia, Benelux.

Education & training

Bai Business School

1992 - 1998

Madrid, Madrid, Spain, Madrid

Marketing

My soft skills

Communicating

Analytical

Persevering

Team player

Languages spoken

English
Native language
Spanish
Native language
Italian
Basic