Listing Manager
05-2017 - NowSales • Service 32 licensed agents across Tennessee, Alabama, Georgia, Maryland, and the District of Columbia.
• Analyze and audit over 100 real estate files, rotating 40 closed transactions per month, from signed contract to post-closing updates, ensuring immediate compliance and quicker payments.
• Manage a growing client database, contact and track clients via drip campaigns, phone and text messages, social media to provide incentives in our “Social and Loyal” programs for repeat business.
• Established and recorded new systems and processes to streamline communication.
• Beta tested a client care system (Salesforce) to find new ways of efficiency for the administrative groups across regions.
• Coordinate and schedule photographers and stagers to ensure timely listing of properties.
• Created and deployed comprehensive data analytical reports to ensure the highest customer
• communication and satisfaction.
• Wrote and aided in the production of training videos for virtual assistants in establishing proven systems of success.