J D

Jessie Damman

32years • London

Summary

I am a recent textile graduate, and Due to working in the hospitality industry for so long, I have picked up many skills that have allowed me to become an enthusiastic and quick learner. My approach to customer service is to be friendly, helpful and always putting the customers needs first swell as eager to put a smile on any customers face. I have learnt that I am able to lead a team, as well as following other team leaders instructions and I am just as confident working individually. This allows me to work well under pressure and to be able to react quickly and confidently to any situation that I've been placed into.

Skills

Basic Sewing

Basic Felting

drawing

illustration

Word Proccessor

photoshop

Digital Print

Basic Knit

Experiences

Sales Consultant

09-2015 - 12-2015

Sales

Supporting team members with different tasks around the store. Making sure customers are served in a friendly and prompt manner. Processing mail orders, web orders and customer phone orders. Making sure deliveries are received and processed efficiently and throughly as well as presentable for customers. Organising stock rooms making sure everything is easily accessible for work colleagues. Taking phone calls with customers and other branches of Whistles. covering shifts at other stores, allowing me to learn how different branches are run.

Sales Assistant

06-2015 - 09-2015

Sales

Assisting customers in a friendly and professional manner making sure that all there needs are met. Making sure click & collect orders are organised, and ready for customer collection. Providing general support to all members of staff as well as operating the tills. Creating an organised and friendly experience for most colleagues who worked with me. Making sure customers are aware of new and existing products and lines in the store. Helped pack up two different stores and made sure all transfers were sent to the right existing stores. Clear and friendly communication to customers and colleagues. I was Flexible with my hours, and being available to cover shifts if needed. Using my textile knowledge to help customers with product selection and purchasing. Making the overall shift an enjoyable experience for both colleagues and customers.

Waitress

06-2011 - 03-2015

Chemistry / Biology / Agronomy

Helping to run my family restaurant in between my studies. Working in a fast-paced environment helped to improve my confidence and being given the responsibility of training new staff allowed me to develop excellent communication skills. I was trusted to work independently and often asked to contribute to creative tasks when needed.

Education & training

The Manchester Metropolitan University

2011 - 2015

Manchester, Greater Manchester

Social and cultural activities

City and Islington college

2010 - 2011

Medway, United Kingdom

Hampstead Secondary And Sixth Form

2008 - 2010

London, UK, London

My soft skills

Flexible

Creative

Team player

Persevering