Business Process/Product Manager, Lead
01-2011 - 01-2017 Personal services Product expert and evangelist for user experience working with all business units developing vision, goals, and strategies. Led and managed the program of business intelligence automation and reporting for the IS organization in SPID&R (Service Performance Indicator Dashboard & Reports) including support for data relating to resources, applications, infrastructure/hardware, assets, projects and finance measurements.
Summary of Contributions:
• Defined and designed SPID&R product while encompassing resource capacity, work volume, quality & reliability, projects, surveys, and IS’s key performance indicators. Reports display consistent measurements throughout IS.
• Customer liaison and built strong relationships while collecting requirements, prioritizing requests, delivering product expectations, roadmap delivery ensuring customer acceptance, validation & training.
• Managed all levels of: vision, strategy, roadmaps, processes, back-end (Data Warehouse) and front-end (SSRS, XML) activities/initiatives.
• Defined/Utilized Agile activities (SCRUMs, retrospects, sprint planning) and utilized TFS to manage sprints, team objectives and workload.
• Researched technologies and applied industry standards within budget throughout design.
• Managed IS data governance committee sharing new features, contributing to committee decisions, and communicating next steps.
• Documented processes, onboarding, adoption and training at all levels for new-hire and experienced users.
• Proven track record in developing data and analytical solutions for business partners.