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Jacqueline Scrivens


Senior Housekeeper

10-2005 - 10-2007 Hotels - Restaurants• Directly responsible for all housekeeping employees. • Weekly staff scheduling in accordance with occupancy/business forecasts budgeting. • Leading/conducting the Daily Quality Meeting. • Handling all guest complaints that came through the corporate office (Fairmont Corporation Guest Assistance) and those received directly from the Savoy Hotel front office. • Managing the daily rooms’ inventory and sellout efficiency. • Coaching and Counselling all housekeeping staff ensuring that their work and conduct is in compliance with the Fairmont group’s brand standards. • Direct management of the Turn-down staff. • The Public and Heart of the House areas’ Quality Assurance Audit and cyclical cleaning reports. • Daily distribution of staffing to cover all the public areas’ cleaning schedules. • Daily and nightly written inspection reports for all Public and exterior areas. • Overseeing the Linen/Laundry department. • Direct supervision of the guest valet operation to ensure high standards

Education & training

Pheloxenia Hotel And Catering College

1988 - 1989 Hotels - Restaurants