J C

Jack Czaplinski

34years • Rome

Summary

Hi there, I’m an IT Professional with more than 8 years’ experience on the field. Currently I’m employed as Technical Director and IT Manager in Civitavecchia’s Port

Skills

Microsoft Server 2003 / 2008 / 2012

active directory

ITIL

IT Training Management

Team Leading

Service Deployment

Ticketing

System Integration

Network Design & Configuration

Mission Critical, High Availability & Fault Tolerant Systems

Business Continuity Plan

Control Room & Video Surveillance Systems

Virtualization (VMware ESXi, Citrix, Hiper-V)

Videowall And Audio / Video Solutions

Problem Solving & Advanced Troubleshooting Skills

SLA Management

Incident Management

change management

Problem Management

Service Management

Asset Management

Hardware Maintenance

Cloud & Hybrid Infrastructures

Macintosh Advanced Configuration And Troubleshooting

Cost Saving Mind

business development

CSI’s Management

project management

Experiences

CIO & Technical Director

06-2015 - Now

Logistics

Currently I cover a Leading Role in one of the most important Italian Harbours. - Head of the IT Department - Head of the Technical Department - Project & Service Management - Service Delivery & CSI - Supplier Management - Business Analysis & Cost saving - Facility Management

Service Manager - Training Manager

07-2014 - 06-2015

IT development

Based in the Maltese Office, I was in charge of the EMEA Service Manager Support. I successfully managed to reduce the new engineer recruits startup time, from 3 to 2 weeks. I was also taking care of the company CSI program, analyzing all the relevant KPI and creating effective action plans aimed to improve the company performance. Almost every internal project, was supervised or reviewed by me.

System Engineer - Sysem Administrator

10-2013 - 06-2014

Chemistry / Biology / Agronomy

Due my Visa limitation I worked there only 6 months, taking care of the transition from IBM to GTC Systems in the Bundaberg Rum Distillery. - System Deployment - Mass system Rollout - Windows Server Management - Network and Telephony - IT Service Manager - System Audit - Documentation Writing & Reviewing - Incident Processes - Changes Processes - IDF / MDF Maintenance - Citrix & Virtualization

System Integrator - Project Manager

08-2011 - 06-2013

Infra / Networks / Telecom

Eyevis is a German company which is one of the larger Control Room & Videowall manufacturer in the world. I worked for them as IT System Engineer, and I specialized myself in IT System Integration. We used to build Control rooms for Government organizations and big companies, such Banks, Power Plants, National Buildings, Gas Sorting Plant, and Traffic Control stations. The biggest project where I give my contribution was “The OIL & GAS Dispatching Centre” made for ENI & SNAM RETE GAS. The project overview can be viewed at this link: http://www.snamretegas.it/en/activities/Infrastructures/Il-centro-di-dispacciamento.html Those are some of the biggest project where I gave my contribution: - NESTLE Social Network & Marketing Room (with HP) - ENI Conference Rooms & Future Office (with Crestron) - European Space Agency Satellite Data center - Vodafone Marketing Room (with Bell Production) - ANAS Italian Traffic Control System - ISE 2013 – Amsterdam I use to travel the 90% of my time; moving from a client site to another, across Europe, Asia and America, leading the integration between Eyevis and the third party companies’ systems

System Administrator

07-2007 - 08-2011

Audiovisual production

I started my career working as System Administrator for TBWA, one of the bigger and more important Graphic Advertising companies in the world. For 3 years I locally support over 300 users, maintaining servers, network infrastructure, planning system deployment / update, and providing office support as well.

Education & training

Ice Malta

2014 - 2015

Haz-Zebbug, Malta, Haz-Zebbug

Infra / Networks / Telecom

Pcsnet

2010 - 2011

Metropolitan City of Rome, Italy

Incident Management Change Management Problem Management Service Delivery

My soft skills

Communicating

Persevering

Persuasive

Positive

Languages spoken

English
Native language
Italian
Native language
Polish
Native language

My dreams

Before I turn 30

Shift the word economy