Irmina Behning - WIZBII Irmina Behning has published his/her professional profile on WIZBII. I B

Irmina Behning

Psychologist with growing experience in the customer sevice.

34years • Wrocław

Summary

I'm a firm beiliever that listeaning and clear, direct communication is the key to success. I'm very driven, self-motivated. I enjoy working in the team and learning from others, as well as being fully independent. I'm adapting quickly to changes, I see them as opportunity to learn more and grow as a person. Currently I'm interested in job opportunities in Germany, preferably in the region of Hamburg.

Skills

Customer ServiceMs Office

Experiences

Customer Account Specialist

06-2016 - Nowworking directly on Global Accounts (EMEA) managing relationship with external partners from different countries main point of contact for the customer regarding monthly charges, assets etc.; managing invoice process and any corrective activities regarding their accuracy; resolving various customer inquiries through email and phone calls, working with Sales and Reltionship Managers in order to communicate issues as well as potential possibllity for business development/innovations on both sides. ensuring that company's process is compatible with client's processes and needs, as well as driving discussions on possible solutions/ changes regarding those verifying if all the information is accurate and up to date in the systems preparing reports in excel providing trainings for new colleagues

Customer Account Specialist

10-2015 - 07-2016 Accounting / Management controlmonitoring payments from clients engaging in debt collection activities - mainly telephone contact managing the debt collection process (telephone contact, preparation of relevant documentation) negotiations and debt restructuring negotiating the terms and conditions of payments liasing with various departments across the organisation

Education & training

Uniwersytet Swps

2009 - 2014 Warsaw, WarszawaHR / Training

My soft skills

Responsive
Creative
Persevering
Communicating

Languages spoken

  • English

    Professional

  • German

    Intermediate

  • Polish

    Native language

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