Ilze Bruneniece - WIZBII Ilze Bruneniece has published his/her professional profile on WIZBII. I B

Ilze Bruneniece

Customer service professional with passion for Tourism

42years • Barcelona

Summary

Active and experienced sales and customer service professional with passion for Tourism and knowledge of several languages.

Skills

customer servicesalesLanguagescrmTASAmadeusSalesforceMs OfficeMS-WordMs Excel

Experiences

Partner Business Manager

09-2015 - 02-2017 SalesKey responsibilities: HPE brand and market management in Latvia, cooperation with vendors and distributors, working with Salesforce (CRM) and reporting to management;

Customer Service Representative (Csr)

06-2015 - 08-2015 Hotels - RestaurantsKey responsibilities: customer service, providing information about rental contract and conditions, consulting clients about travelling in Spain, sales of additional products of Hertz (insurances, extra services), check-out and check-in of the cars, work with TAS system, problem solving;

Overseas Representative in Spain, Turkey, Croatia

04-2013 - 06-2015 Hotels - RestaurantsKey responsibilities: Customer service of Novatours clients abroad (meeting in airport, transfers to hotel and to airport, visiting in hotel, providing service of 24 h emergency phone, problem solving); Sales of excursions; Excursion guiding

Travel Agent

07-2012 - 04-2013 Hotels - RestaurantsKey responsibilities: customer service on the phone and in the office, sales of products distributed through Latvia Tours travel agency, p reparation of cooperation and travel documents, customer database administration;

Key Account Manager

10-2007 - 08-2008 SalesKey responsibilities: building and maintenance of existing and potential long-term customer relations, professional consultations to clients about CV-Online services, daily and monthly reporting of the team sales results;

Account Manager

12-2005 - 10-2007 SalesKey responsibilities: attraction of new customers and consultations to clients about CV-Online services, preparation of cooperation documents, customer database administration;

Sales Team Leader

12-2005 - 09-2010 SalesKey responsibilities: providing support to sales team, consulting, coaching of junior colleagues, organization of internal sales training, active participation in design and execution of sales campaigns, as well as development and implementation of new products, daily work duties of Key Account Manager;

Bartender

01-2002 - 10-2005 Hotels - RestaurantsKey responsibilities: Customer service at the bar and hall, drink preparation and serving according to the standards, conducting work with the cash register, menu preparation, price calculation; provision of warehouse stocks, cooperation with suppliers, orders and adoption;

Education & training

Business management- Riga Technical University

2001 - 2004 Riga, Latvia, RigaSales, HR / Training, Project / Product management, Corporate governance, Marketing, Consulting, HR / Training, TeachingProfile: Human Resources

Riga Technical University

2001 - 2004 Riga, Latvia, RigaSales, HR / Training, Project / Product management, Corporate governance, Marketing, Accounting / Management control, Design / Civil engineering / Industrial engineering, Design / Civil engineering / Industrial engineering, Consulting, HR / Training, Teaching

Riga Tourism School

1999 - 2001 Riga, Latvia, RigaSales, Hotels - Restaurants, Marketing, Chemistry / Biology / Agronomy, Teaching, Events

My soft skills

Curious
Team player
Flexible
Communicating

Languages spoken

  • English

    Professional

  • Spanish

    Professional

  • Russian

    Professional

  • Latvian

    Native language

My Internet presence

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