Hind Salem - WIZBII Hind Salem has published his/her professional profile on WIZBII. H S

Hind Salem

Experienced Administrative, Event Planner & Travel Logistics

44years • New Cairo

Summary

A highly motivated and experienced Administrative, Customer Services, Travel Logistics and Events Planner, currently looking to explore new possibilities. Excellent skills, hard working, loyal with a continuous ability to learn.

Skills

High CommunicationAbility To Work Under PressureDecision MakerSelf MotivationleadershipAdaptability Handling Conflicts And ComplaintsTime Management

Experiences

CEO Executive Assistant

01-2014 - 07-2014 Administration• Managing the CEO calendar and appointments. • Plans, coordinates and ensures the CEO's schedule is followed and respected. • Complete the CEO expense reports. • Compose and prepare his correspondence. • Arrange complex and detailed travel plans, itineraries and agendas, and compiling documents for travel-related meetings. • Communicate directly, and on behalf of the CEO with board members, company staff, and others on matters related to CEO’s programmatic initiatives. • Successfully complete critical aspects of deliverables with a hands-on approach, including draft acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company. • Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures. • Ensures that the CEO’s bio is kept updated and responds to requests for materials regarding the CEO and the company in general. • Assist in HR responsibilities and activities related to staff rewards, interviews and evaluations.

Chapter Administrator

01-2012 - NowProject / Product management• Ability to work unsupervised, manages multiple projects and deadlines. • Arrange meetings, trainings and events. • Arrange regional and international retreats and visits. • Coordinate mailings to members, among them and YPOI. • Prepare meetings minutes and follow up. • Flexibility in dealing efficiently with CEOs and high-ranking resources. • Provide proactive support to Chapter officers in establishing, presenting, and implementing the Chapter annual goals. • Finalize and manage trainings, events, and retreats organized by the Chapter board. • Monitor membership renewals and registrations. • Provide data/reports to Board members. • Develop and manage the Chapter budget, prepare and maintain accurate financial statements. • Manage and respond to the day-to-day requests from chapter and the management team. • Coordinate production of the newsletters, updating the YPOI site and the Facebook page.

Sales Manager

12-2009 - 12-2011 Sales• Responsible for achieving yearly sales target for Corporate and Diplomatic Segments (Foreign Embassies, USAID, United Nations, and European Union). • Perform marketing and public relations activities. • Generate hotel awareness through direct sales calls. • Manage and maintain long-term relationship with key clients.

Sales Manager

02-2009 - 11-2009 Hotels - Restaurants• Responsible for achieving yearly sales target for Corporate and Diplomatic Segments (Foreign Embassies, USAID, United Nations, and European Union). • Perform marketing and public relations activities. • Generate hotel awareness through direct sales calls. • Manage and maintain long-term relationship with key clients.

Guest Relations Manager - Assistant Front Office Manager

01-2007 - 01-2009 Hotels - Restaurants• Handle guests' complaints and ensure proper treatment for VIP’s. • Ensure adherence to all credit and administrative procedures. • Train the Guest Relations and Reception team on their required duties. • Recruit, train and supervise the performance of Receptionists/Cashiers, Guest Relations and Butlers. • Act as Hotel Duty Manager in the absence of senior management. • Work closely with Sales, Marketing and Human Recourses.

Office Manager (Second Job)

01-2006 - 12-2006 Sales• Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors. • Analyze and monitor sales records, trends and economic conditions to anticipate consumer buying patterns and determine commodities accordingly. • Interview and work closely with vendors to obtain and develop desired products, inspect merchandise to determine value. • Perform company's financial reports. • Handle all the administrative duties. • Recruit and set job descriptions for employees.

Assistant Guest Relations Manager

10-2004 - 12-2006 Hotels - Restaurants• Handle guests' complaints and ensure proper treatment for VIP’s. • Ensure adherence to all credit and administrative procedures. • Train the Guest Relations and Reception team on their required duties. • Recruit, train and supervise the performance of Receptionists/Cashiers, Guest Relations and Butlers. • Act as Hotel Duty Manager in the absence of senior management. • Work closely with Sales, Marketing and Human Recourses.

Front Office Agent

01-2002 - 09-2004 Hotels - Restaurants• Responsible for checking in and out hotel guests. • Coordinate all guests' needs. • Handle a house bank with daily cashiering procedures. • Assign rooms for arrivals and register individuals and groups as required.

Retail Shop Agent

07-2001 - 01-2002 Hotels - Restaurants• Directs customers by escorting them to racks and counters; suggesting items. • Advises customers by providing information on products. • Helps customer make selections by building customer confidence; offering suggestions and opinions. • Responsible for purchasing products. • Handle the monthly inventory.

Education & training

Helwan University

1998 - 2002 EgyptTeachingCertificates: • Becoming a Manager • Handling Complaints • Leading and Motivating • Effective Team Building Strategies • Dale Carnegie - Public speaking and influencing Men in Business • Behavior Based Interview. • Emotional Intelligence at work • Giving Feedback: A Manager’s Guide • The Negotiation Process • Professional Event Organizing Achievements: • Manager of the Quarter • Certificate of Appreciation in Summer Training Facilitation • Certificate of Appreciation in Complaint Handling • Certificate of Appreciation in Reservations Sales Training • Employee of the Month Online E-Book: • Building Personal Power through Influence • Giving Appropriate Feedback • Time Management • Take a Deep Breath and Manage Your Stress • Active Listening Skills for Professionals • Agile Project Planning • Animations and Media in PowerPoint Presentation • Assessing Your Own Leadership Performance • Avoid Procrastination by Getting Organized Instead • Audience and Purpose in Business Writing • Anticipating and Solving Problems as a Project Champion

My soft skills

Communicating
Persevering
Flexible
Team player

Languages spoken

  • Arabic

    Native language

Make every future a success.
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