Sri HariHaran Umapathy - WIZBII Sri HariHaran Umapathy has published his/her professional profile on WIZBII. S U

Sri HariHaran Umapathy

Student in Business Consulting looking for Internship or Job

32years • Antibes

Summary

Dynamic, detail-oriented, multilingual Information Technology Professional highly regarded for supporting complex infrastructures and technical solutions for industry leaders, including Global Technologies Solutions Private Limited, IBM India Private Limited, and Codedion Technologies. Recognized for proficiency in determining system requirements and resolving technical issues quickly. Proven track record of enhancing the customer experience through understanding, specialized support, and acute product and service knowledge. Skilled in providing effective leadership in fast-paced World.

Skills

Ms OfficeBusiness Process ManagementAutosys, Microsoft Office (Word, Excel, PowerPoint, Outlook), Spectrum, MS Project. MySQL Dell, HP, Desktop Hardware BMC Control-O, Windows XP/Vista/7/8, Mac SQL TeamViewer Windows Server 2003-2008 (Active Directory, Group Policy, Remote Desktop Services)Project ManagementChange ManagementAgileCAPMBusiness Analyst - ECBA

Experiences

Senior Support Engineer

08-2016 - 06-2017  Recruited 15 new employees and transferred knowledge to increase skill levels and aid in retention.  Provided day-to-day oversight of IT infrastructure and vendor relationships.  Streamlined requirements gathering processes to support the development of newly enhanced features and functions.  Collaborated with management to identify strategic IT initiatives and facilitate the adoption of technology solutions.  Led efforts to define, analyze, and implement technical and functional improvements.  The established scope of projects, business analysis throughout the development cycle

Operations Professional

01-2015 - 07-2016  Awarded Employee of the Month twice while providing exceptional customer service to client BNP Paribas.  Served as interim team leader, monitoring and driving accountability for IT projects and services, including delivery, performance, and functionality.  Developed technical solutions by assembling the staff, vendor, and service resources to evaluate, design, test, install and maintain hardware, applications, and software.

Server Support Engineer

06-2013 - 12-2014  Monitored and updated servers to ensure maximum system uptime of 100%.  Tested and implemented server solutions with strict attention to detail.  Suggested high-level recommendations on upcoming technology needs and priorities.  Provided hands-on server administration, hardware acquisition, installation, capacity planning, and troubleshooting server-related issues in a 24x7 support environment.  Maintained accurate and timely data on current and past technology operations.

Education & training

SKEMA Business School

2017 - 2018 Antibes, Alpes-MaritimesProject / Product management

My soft skills

Innovative
Team player
Analytical
Creative

Languages spoken

  • French

    Basic

  • English

    Native language

  • Tamil

    Native language

My Internet presence

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