Senior Support Engineer
08-2016 - 06-2017 Recruited 15 new employees and transferred knowledge to increase skill levels and aid in retention.
Provided day-to-day oversight of IT infrastructure and vendor relationships.
Streamlined requirements gathering processes to support the development of newly enhanced features and functions.
Collaborated with management to identify strategic IT initiatives and facilitate the adoption of technology solutions.
Led efforts to define, analyze, and implement technical and functional improvements.
The established scope of projects, business analysis throughout the development cycle