H M

Harchy Matharu

68years • Solihull

Summary

Network Operations Centre (NOC) Team Leader with extensive experience in managing 24/7 Shift Operations, management of ISP networks and provision of technical support for Telecomms and IT products. Self-motivated leader with the ability to work under pressure to meet defined SLAs and hence company revenue targets. Excellent organisation, negotiation and project management skills. Customer Solutions Manager: Network design solutions to support BID/Tender responses based on: - ATM, SDH/DWDM, RAN, Voice/Data, xDSL, 3G, IP, OSS and Network Management.

Skills

KEY SKILLS/AREAS OF EXPERTISE • Network Operations Centre Team Leader – Managed A Team Of Engineers In A 24x7x365 NOC Centre Responsible For Monitoring, Analysing And Resolving Faults On Vodafone & BT’s Telecomms Network Within Defined SLA’s. Providing Proactive Analysis Of The Network To Prevent Service Loss - Thus Ensuring ‘high Network Availability’. 2nd/3rd Line Support To BT, Vodafone And Other Customer Base. • Project Management Of R & D Programmes – Managing The Product Development & Delivery Lifecycle In Line With PRINCE-2 Methodology, Including Requirements Capture, Product Definition, Development And Test Phases. Fully Experienced With MS-Office Tools (Excel, Word, Power Point, MS-Project, Windows 2000/XP, Etc). • Standards & Customer Solutions Manager – Worked Closely With Sales And Design/development Teams To Develop New Business Opportunities. Attended ITU & ETSI Meetings And Coordinated With Telco’s And Suppliers In Finalising Developing Standards. Fronted RFP/RFQ Technical Responses, Tender Evaluations And Presented Business Cases And P & L Proposals To Senior Management. • Technical And Commercial Awareness – Chartered Engineer With In-depth Technical Expertise In Technologies Such As ATM, SDH, XDSL, OSS, EMC, UNIX, IP & Voice Gateways.

Experiences

NOC Engineer

03-2011 - 03-2013

Infra / Networks / Telecom

NOC Team-Leader Vodafone NOC Mar 2011 – Mar 2013. • Manageing Vodafone’s IN Network in a 24/7 environment, providing technical support, Network Surveillance and Fault Analysis of the Network to ensure high network availability and ensure that customer SLA’s are met. Monitor/assist in Huawei RAN sites installation/commissioning.

NOC Manager

02-2002 - 09-2002

Infra / Networks / Telecom

NOC Manager Fujitsu Telecoms NOC Sept 2002 – Feb 2010 • Manage a team of engineers providing 1st/2nd line support to BT in a 24x7 environment, providing Technical support for BT’s 21CN Networks by assisting with equipment configurations, service/circuit provisioning to ensure that agreed SLA’s are met. • Escalation point on a 24/7 basis for all NOC major incidents and a central point of contact for corporate clients, customers & contractors. Provision of technical support during client/customer meetings. • Responsible for network configuration, deployment, release of hardware and software, change control, managing compliance to Service Level Agreements and dealing with 3rd party contractors.

Customer Solutions Manager

04-2000 - 03-2002

Infra / Networks / Telecom

Customer Solutions Manager Apr 2000 – Mar 2002 Fujitsu Telecomms Europe Ltd • Active participation at International Standards for Telecomms (ITU-T, ETSI & FSAN). Ensured that Fujitsu products were designed and developed in line with the evolving International standards. • Developed network solutions models to analyse and evaluate the optimum product match for selected services such as Fast Internet, VoD, ISDN, TDM, VOIP, etc. Liaison with International Telco’s to promote Fujitsu products – e.g. DT (Germany), TI (Italy), FT (France) & KPN (Netherlands). • Supported sales with technical presentations, demo’s of proposed end-to-end solutions and ‘proof of concepts’ – utilising my expertise in SDH, IP Routers, ATM traffic parameters, OSS, EMC, Network Management, IT networking solutions, etc. Lead the Tender Bid teams to promote solution offerings at face-to-face customer meetings & presentations.

Project Manager

09-1993 - 03-2000

Infra / Networks / Telecom

Project Manager – xDSL & PON products Sep 1990 – Mar 2000 Fujitsu Telecom • Managed Hardware and Software development programmes to meet revenue targets – experienced in Matrix management and ‘PRINCE-II’ methodology to manage projects effectively to time and budget. • Developed revenue with improved margins – Managed a team of approx. 20 development engineers, with an annual budget of £2.0M per year. Responsible for formulating budgets and negotiating project funding and ensuring that the project milestones are met on time & within budget. • Won order for £multi-million with Major European customer – supported sales with technical presentations, demo’s of proposed end-to-end solutions and ‘proof of concepts’ – utilising expertise in SDH, IP Routers, ATM products, Network management, IT applications and modem/interfaces.

Education & training

Aston University

1984 - 1985

Birmingham, City and Borough of Birmingham

Infra / Networks / Telecom, IT development,

Project / Product management

My soft skills

Communicating

Persevering

Team player

Analytical