hadhemi samali - WIZBII
hadhemi samali has published his/her professional profile on WIZBII. h s
hadhemi samali
31years • Paris
Experiences
Development and application support engineer
07-2016 - NowSalesRespond to issues and requests submitted by company end-users, via the Web or Email.
• Effectively investigate and solve client functional issues found in the company production
applications.
• Serve as the customer’s point of contact, updating them on the progress of the issue through its
full resolution.
• Escalate and manage problems that require input from production support, operations, project
teams, developers and business consultants.
• Advocate for the customers and end-users internally, within the company, understanding and correctly assess the criticality and severity of each issue.
• Record and maintain support issues and facilitate the transfer of this knowledge to others
internally and externally.
• Provide expert and creative solutions to user problems.
• Build good relationships with internal as well as external customers.
• Provide day-to-day 24/7 support.
• Track and document standard operating procedures (SOP) identified during issue investigation and
resolution.
Developper
02-2016 - 06-2016 Accounting / Management controlGraduation Project : Developing and integrating a Reporting and collaboration platform for Pentesters ,
the platform integrates with Scan tools (Acunetix ,Nmap,...) to generate intrusion testing reports using the vulnerabilities found and rank them based on a universal scoring system.
Developper
05-2015 - 09-2015 Infra / Networks / TelecomSummer internship : Creating and configuring a web hosting server with a Panel management of domain names, the server have a front end application that allows users to check their web hosting space,changing their parameters and checking statics such as number of visitors.
Developper
05-2014 - 09-2014 Infra / Networks / TelecomSummer internship : Development of site access management application, the application allows users to manage sites and keep statics about access and maintenance done by contractors.