Giuseppina Favitta - WIZBII Giuseppina Favitta has published his/her professional profile on WIZBII. G F

Giuseppina Favitta

Customer Service Supervisor searching for a career boost

49years • Varallo Pombia

Summary

I am a graduated in Science with almost 20 years of experience in Customer Service in the car rental sector. I have extensive experience in the field with over 18 years in customer service 12 of which as Team Leader managing over 20 Customer Service Representatives. I am capable of multi-tasking in a high pressured environment while maintaining a positive toward employees and customers. I am also an extremely creative person with lots of ideas. I love working with people and I’m an exceptional team leader. I am always willing to go the extra mile making improvements wherever I can.

Skills

Result OrientationNatural LeaderAbility To Organize And Manage Activities And ResourcesProblem SolverCommunication And Interpersonal SkillsCommercial Skills And Mediation Skills

Experiences

Customer Service Team Leader

12-1999 - 03-2018 Energy / Materials / MechanicsSupervision of the staff at the counter (CSR) and parking - 20 resources: planning / organization of shifts, ensuring sufficient staff coverage and compliance with the procedures and operating instructions indicated by the management, staff training. Administration: cash control and monitoring, printing and archiving reports. Problem solving both operational and intermediation with customers, management of immediate complaints and post-rental

Education & training

Birmingham City University, Birmingham (United Kingdom)

1993 - 1996 Birmingham, West Midlands Combined AuthorityProject / Product management

My soft skills

Team player
Communicating
Creative
Positive

Languages spoken

  • English

    Professional

  • French

    Basic

  • Italian

    Native language

Make every future a success.
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